Lisa Haynes
Mesa,AZ
Summary
Experienced Sales Manager with 18+ years of experience with a multi-million dollar company. Experienced with hotel industry furnishing and hospitality needs, and working with hotels as customers. Wide experience with hotel furnishing needs, including technical details and line drawings. Long time experience with putting together purchase orders for multi-million dollar sales. Experience with hotel customer needs and cooperation. Long history of developing customer relations and bringing company profits through mutually beneficial partnerships.
Overview
31
31
years of professional experience
Work History
Furniture Sales Manager
JTB Furniture MFG Company
2018.07 - Current
- Communicated with clients to find and design layout best suited for client needs and location
- Researched furniture materials and suggested pieces to clients based on budget and want
- Used blueprints to choose furniture needed per room type for clients to review and approve
- Worked within budgetary constraints to advise quality and design of furniture hotels
- Offered valued engineered option if current over current budget
- Updated customers on scheduled deliveries of furniture to hotels
- Followed up with clients after installation and delivery to gauge customer satisfaction.
Sales Representative Assistant Manager
JTB Furniture MFG Company
2005.06 - 2018.07
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Managed accounts to retain existing relationships and grow share of business
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Accounts Receivable/Customer Service Representative
Columbus Pathology
2001.10 - 2005.06
- Process payments from insurance companies to patient's accounts
- Contact the hospital records department for up-to-date insurance information
- Answer patient's questions regarding billing
- Process payments from patients directly.
Inventory Manager
Alltel Communications
1998.01 - 2001.01
- Managed Inventory for 6 locations
- Performed monthly inventory checks for 6 locations
- Transferred inventory from one store to another
- Received inventory daily.
Special Accounts Representative
Alltel Communications
1997.01 - 1998.01
- Performed customer service by answering questions regarding customer billing
- Adjusted customer accounts on a one-on-one basis
- Assisted sales representatives with setting up new accounts
- Filed new customer contracts.
Main Cashier/Customer Service
Alltel Communications
1996.01 - 1997.01
- Assisted cashiers at 6 other locations when they experienced computer issues
- Assisted customers by taking their payment and processing it into our computer system
- Preformed customer service by answering questions regarding customer billing
- Assisted sales representatives with setting up new accounts.
Cashier
Roses
1993.01 - 1996.01
- Assisted customers by checking out their order in a friendly and courteous manner
- Stocked from check-outs when needed
- Assisted customer service associates with price checks and put backs.
Education
Associate of Arts - Accountant
Craven Community College
New Bern, NC05.1996
Skills
- Customer Service
- Microsoft Office Applications of all types
- Customer Care Resolution.
- Customer Communications
- Pre-sales support
- Price Schedules
- Database Management
- Shipping and Receiving Oversight
- Promotional planning
- Market intelligence
Accomplishments
Provided major furniture design, assembly and installation for major hotel companies such as Best Western, Marriott, Hilton and Hyatt
Brought in nearly 8 million dollars per year in sales orders over my career
Resolved countless customers issues through my many years of experience and good attitude
Timeline
Furniture Sales Manager
JTB Furniture MFG Company
2018.07 - Current
Sales Representative Assistant Manager
JTB Furniture MFG Company
2005.06 - 2018.07
Accounts Receivable/Customer Service Representative
Columbus Pathology
2001.10 - 2005.06
Inventory Manager
Alltel Communications
1998.01 - 2001.01
Special Accounts Representative
Alltel Communications
1997.01 - 1998.01
Main Cashier/Customer Service
Alltel Communications
1996.01 - 1997.01
Cashier
Roses
1993.01 - 1996.01
Associate of Arts - Accountant
Craven Community College
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