Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Hazen

Gulfport

Summary

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Mobile Service Coordinator

Astro Ford
11.2022 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
  • Managed and coordinated service teams to achieve successful completion of service projects.

Team Supervisor

IPL Industrial
07.2021 - 11.2022
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
  • Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
  • Assisted in research and analysis efforts by supplying input for forecasting, training program assessment and quality assurance program calibration.

Retail Manager

Gulf Coast Business Supply
02.2015 - 07.2021
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
  • Revamped product displays to enhance visual appeal and stimulate interest.

Assistant Store Manager

Radio Shack Corporation
04.2011 - 11.2014
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Education

No Degree -

Harrison Central
Gulfport, MS

Skills

  • Telephone communication
  • Effective leadership
  • Cash management
  • Customer experience
  • Accurate recordkeeping
  • Customer service and engagement
  • Notetaking and documentation
  • Individualized service plans
  • Strategic selling
  • Proficiency in office programs
  • Employee engagement
  • Customer expectation management
  • Ongoing client support

Certification

Ford Certified

  • Mobile Service Coordinator
  • Service Advisor
  • Quick Lane
  • Parts
  • Warranty

Timeline

Mobile Service Coordinator

Astro Ford
11.2022 - Current

Team Supervisor

IPL Industrial
07.2021 - 11.2022

Retail Manager

Gulf Coast Business Supply
02.2015 - 07.2021

Assistant Store Manager

Radio Shack Corporation
04.2011 - 11.2014

No Degree -

Harrison Central

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Lisa Hazen