Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Lisa Hood
Trinity,TX
Summary
Overview
21
years of professional experience
Work History
The Woodlands Country Club
Pro Shop Supervisor
09.2021 - Current
Job overview
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
We Olive & Wine Bar
Retail/Wine Bar Lead
06.2017 - 07.2021
Job overview
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Offered product samples, answered questions and helped customers find items.
- Assisted customers with carry-out service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Processed payments for orders and provided customers with change.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Greeted customers and provided menus upon arrival to dining room.
- Engaged in suggestive selling and other sales techniques.
- Set up advertising signs and displays on shelves, counters and tables.
Dog, Houston Dog Butlers, LLC
Walker/Pet Sitter
01.2018 - 02.2019
Job overview
- Walking dogs
- Entering/Exiting homes safe and responsibly
- Training new dog walkers
- Interacting with clients
- Keeping on strict schedule
- Prepared food and water following instructions from pet owners
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Completed documentation regarding animals for future reference and improved care
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise
- Prepared and administered medications and treatments as prescribed by veterinarian
Godsy family
Nanny/Household Manager
01.2014 - 01.2019
Job overview
- Provided safe transportation for children
- Planned and executed age appropriate activities for children
- Monitored and supervised children
- Assisted with additional housework duties
- Responsibilities included coordinating with parents, family, and school administrators
North Houston Psychiatry
Administrative Assistant
01.2014 - 01.2014
Job overview
- Answer busy multi-line phones
- Schedule appointments and maintain office calendar
- Greet applicants
- Taking payments
- Insurance
- General office duties (fax, copy, data entry)
- Errands
Lepow Dental Associates
Administrative Assistant
01.2012 - 01.2013
Job overview
- Answer multi-line phones for two separate practices
- Schedule/Reschedule/Break appointments
- General office duties; copying, faxing, scanning, mail, put charts together
- Run all office errands; lunches, supplies, coffee, birthday cakes, etc
- Insurance verification and claims processing
LA Fitness
Front Desk/Kids Club Attendant
01.2011 - 01.2012
Job overview
- Customer Service
- Collections
- Childcare
- Membership renewals
- High volume phone answering
- Problem Solving
- Key Holder
Dental Cosmetic Center of Houston
Marketing and New Patient Services Assistant
01.2007 - 01.2009
Job overview
- Handle all new patient questions and scheduling
- Design and implement new advertising ideas and mailers
- Insurance verification
- General Office tasks as needed
- Handle minor IT problems
- Errands; coffee, lunch, bank deposits
- Luncheons
Travis Fox Inc
Personal Assistant, Household Manager, Tour Manager
01.2003 - 01.2007
Job overview
- Personally assist CEO in all business and personal matters
- Maintain all aspects of office, including; phone lines, appointments, sales, invoicing, shipping, faxing,copying, graphic design, customer service, website maintenance, travel arrangements etc
- Tour management; driver, sound and light engineering, stage assistant, merchandise sales
- Maintain all aspects of personal business, including; appointments, screening calls, managingnanny and housekeeping, household maintenance appointments, errand running, dry cleaning, groceryshopping and occasional babysitting.
Education
Springfield High SchoolSpringfield, Oregon
High School Diploma
06.1999
University Overview
Skills
Planning and Coordination
Problem-Solving
Critical Thinking
Training and Development
Teamwork and Collaboration
Interpersonal Communication
- Data Entry
- Hospitality Experience
- Inventory Management
- Multi-line Phone Systems
- Building positive and productive relationships
- Scheduling
- Flexible and Adaptable
- First Aid/CPR
- Analytical and Critical Thinking
- Active Listening
- Dependable and Responsible
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Timeline
Pro Shop Supervisor
The Woodlands Country Club
09.2021 - Current
Walker/Pet Sitter
Dog, Houston Dog Butlers, LLC
01.2018 - 02.2019
Retail/Wine Bar Lead
We Olive & Wine Bar
06.2017 - 07.2021
Nanny/Household Manager
Godsy family
01.2014 - 01.2019
Administrative Assistant
North Houston Psychiatry
01.2014 - 01.2014
Administrative Assistant
Lepow Dental Associates
01.2012 - 01.2013
Front Desk/Kids Club Attendant
LA Fitness
01.2011 - 01.2012
Marketing and New Patient Services Assistant
Dental Cosmetic Center of Houston
01.2007 - 01.2009
Personal Assistant, Household Manager, Tour Manager
Travis Fox Inc
01.2003 - 01.2007
Springfield High School
High School Diploma
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