Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Heathcock

Las Vegas,NV

Summary

Dynamic Certified Pharmacy Technician with extensive experience for enhancing patient care through accurate data entry and exceptional customer service. Proven ability to supervise teams and streamline operations, achieving a significant reduction in medication discrepancies while maintaining a clean, organized environment. Committed to delivering quality service and effective problem-solving.

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Albertsons/Savon Pharmacy
07.2013 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.

Senior Certified Pharmacy Technician

Walgreens Pharmacy
12.1999 - 12.2009
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Coordinated verification and filling of more than 600+ daily prescriptions in high-volume pharmacy environment.

Education

Science

College of Southern Nevada
Las Vegas, NV
05-2012

Skills

  • Accurate Data Entry
  • Detailed-Oriented Approach
  • Effective Problem Solving Skills
  • Excellent Customer Service

Certification

  • CPhT - Certified Pharmacy Technician 2000-Present
  • American Heart Association CPR/BLS License 1999-Present

Timeline

Certified Pharmacy Technician

Albertsons/Savon Pharmacy
07.2013 - Current

Senior Certified Pharmacy Technician

Walgreens Pharmacy
12.1999 - 12.2009

Science

College of Southern Nevada

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