Lisa Heaton

• Managed front-desk operations by greeting an average of 50 visitors daily and coordinating phone communications.
• Assisted with meeting scheduling and administrative tasks, improving office efficiency by 15%.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Handled cash transactions and maintained sales and payments records accurately.
• Corresponded with clients through email, telephone, or postal mail.

Supported data entry and scheduling tasks, streamlining daily operations.

• Trained and motivated employees to perform daily business functions.
• Consulted with customers to assess needs and propose optimal solutions.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Interacted well with customers to build connections and nurture relationships.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Opened, closed, and updated accounts for customers.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Balanced teller drawers and ATM cash.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Processed applications for new accounts.
• Counted, verified and handled bank deposits and armored car transactions.
• Trained new hires on customer service policies and procedures.
• Cross-sold credit cards, loans and other bank products.
• Handled various accounting transactions.

• Completed intake paperwork, fingerprints, and searches.
• Observed behavior of residents individually and in groups.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Booked new inmates into facility and processed inmates for release.
• Conducted routine and emergency head counts.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Received and accounted for personal possessions and determined inmate work assignments.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Interviewed inmates to obtain information and assess needs.
• Established positive working relationships and maintained boundaries with resident offenders.
• Assisted in intake and release of inmates.
• Conducted security checks of inmates and living areas.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Coordinated with other law enforcement personnel to exchange information.
• Enforced rules and regulations to maintain order among inmates.
• Prepared reports to document incidents and violations.

• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed and motivated employees to be productive and engaged in work.
• Improved marketing to attract new customers and promote business.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed detailed plans based on broad guidance and direction.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.