Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Hebert

Friendswood,TX

Summary

Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.

Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.

Overview

25
25
years of professional experience

Work History

Event Coordinator

Events By Lindsay, LLC
09.2022 - Current
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Trained and supervised event staff to complete tasks on time.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Claims Specialist

Crum and Forster
11.2000 - 09.2022
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Followed up with customers on unresolved issues.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
  • Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
  • Enhanced data integrity and security in claim management systems, protecting sensitive information from potential breaches.
  • Provided expert advice on complex claim issues, aiding in resolution of high-stakes disputes.
  • Leveraged industry best practices to refine claims handling procedures, setting new standard for operational excellence.
  • Facilitated smooth communication between claimants and adjusters, ensuring transparent and positive experience.
  • Conducted detailed investigations into suspicious claims, successfully identifying and addressing fraudulent activities.
  • Collaborated with underwriting teams to identify trends in claim activities, contributing to more accurate risk assessment and pricing.
  • Improved team morale and productivity by fostering collaborative work environment.
  • Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss.
  • Coordinated with legal teams on complex claims, ensuring all regulatory requirements were met and protecting company interests.
  • Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
  • Verified client information by analyzing existing evidence on file.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Communicated effectively with staff members of operations, finance and clinical departments.

Education

Business

University of Phoenix
Tempe, AZ
01-2014

Skills

  • Event planning
  • Project management
  • Scheduling
  • Time management
  • Decision-making
  • Schedule management
  • Crisis management
  • Records management
  • Client meetings
  • Records maintenance
  • Workflow management
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Conflict resolution

Timeline

Event Coordinator

Events By Lindsay, LLC
09.2022 - Current

Claims Specialist

Crum and Forster
11.2000 - 09.2022

Business

University of Phoenix

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