Lisa Hebert
Keene,NH
Summary
Dynamic and results-oriented professional with extensive experience at Genesis Rehabilitation Services. Excelled in patient care coordination, emergency response, and HIPAA compliance. Skilled in medical terminology and multitasking, I significantly enhanced unit efficiency and patient flow. Demonstrated exceptional professionalism and collaboration, contributing to improved patient outcomes and team proficiency.
Overview
12
12
years of professional experience
Work History
Unit Coordinator
Genesis Rehabilitation Services
12.2018 - 10.2024
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
Licensed Nursing Assistant
Maplewood Nursing Facility
01.2016 - 11.2018
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
Scheduling Coordinator
Gardner Rehabilitation and Nursing Center
10.2012 - 12.2016
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Education
High School Diploma -
Keene High School
43 Arch Street Keene NH06-1986
Skills
- Meeting facilitation
- Charting
- Process improvement strategies
- Multidisciplinary team collaboration
- Medical terminology proficiency
- Unit reception
- Chart assembly
- Emergency response support
- Order transcription
- Customer Service
- Multitasking
- Professionalism
- Inventory Management
- Time management abilities
- Medical clinical procedures
- Inventory and restocking
Timeline
Unit Coordinator
Genesis Rehabilitation Services
12.2018 - 10.2024
Licensed Nursing Assistant
Maplewood Nursing Facility
01.2016 - 11.2018
Scheduling Coordinator
Gardner Rehabilitation and Nursing Center
10.2012 - 12.2016
High School Diploma -
Keene High School
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