Lisa Heintzelman
Summary
Service-focused ABA Therapist devoted to help clients diagnosed with autism improve behaviors and better meet treatment goals. Skilled in implementing protocols to help individuals acquire skills and adopt reduction strategies for problematic behaviors. Focused on giving comprehensive support involving parents and caregivers.
Overview
9
9
years of professional experience
Work History
ABA Technician
Centria Healthcare Autism Services
09.2020 - Current
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Monitored and documented client progress using data collection techniques.
- Delivered services in diverse settings such as homes, daycare centers and other community settings and maintained confidentiality of information regarding children and families.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
Crew Manager
Wendy's
01.2020 - 05.2020
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Lead and coached team
- Delegated responsibilities to employees
Waitress
Sparta Lanes
02.2018 - 04.2018
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Crew Member
Wendy's
01.2015 - 01.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Associate of Arts - Nursing
Grand Rapids Community College
Grand Rapids, MI12.2018
High School Diploma -
Cedar Springs High School
Cedar Springs, MI05.2017
Skills
- Group Assistance
- Support Networks
- Relationship Issues Management
- ABA Techniques
Timeline
ABA Technician
Centria Healthcare Autism Services
09.2020 - Current
Crew Manager
Wendy's
01.2020 - 05.2020
Waitress
Sparta Lanes
02.2018 - 04.2018
Crew Member
Wendy's
01.2015 - 01.2020
Associate of Arts - Nursing
Grand Rapids Community College
High School Diploma -
Cedar Springs High School
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