Lisa Helbling
Bristol,IN
Summary
Focused Patient Service Representative with 2+ years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Goshen Physicians
Goshen, IN
12.2021 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Ran credit card batches and balanced deposits on daily basis.
- Utilized technology and specialized software to maximize productivity.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Education
Some College (No Degree) - Applied Science of Business
Glen Oaks Community College
Centreville, MISkills
- Appointment Scheduling
- Appointment confirmation
- Medical filing
- Patient interviewing skills
- Eligibility Determination
- Customer Service
- Office Administration
- Medicaid
- Insurance Verification
- Patient Intake
- Payment Collection
- HIPAA Compliance
- Scheduling appointments
References
References available upon request.
Timeline
Patient Service Representative
Goshen Physicians
12.2021 - Current
Some College (No Degree) - Applied Science of Business
Glen Oaks Community College
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