Lisa Helms
Vonore,TN
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
30
30
years of professional experience
Work History
Legal Assistant
Ford Nichols & Frye-Loudon, TN
05.2022 - 10.2024
- Experience in family law, criminal law, and personal injury cases, with ability to draft correspondence, pleadings, and other legal documents.
- Skilled in client communication, maintaining professional interactions while ensuring confidentiality in compliance with legal ethics and regulations.
- Strong writing, organizational, and detail-oriented skills; proactive and collaborative team player who consistently meets deadlines and takes initiative.
- Familiar with legal software systems such as Time Matters and Clio Manage, performing general office duties like scanning, copying, preparing mailings, and managing case files.
- Draft and file pleadings, transmit summonses, and process claims for court costs, ensuring accuracy and timeliness.
- Coordinate with court clerks, insurance companies, administrators, and third parties to manage case logistics and schedules efficiently.
- Review and analyze medical records, police reports, and other case-related documents to assist in case preparation.
- Schedule hearings, manage office calendars, and handle important deadlines to maximize efficiency and minimize attorney travel time.
- Increased client satisfaction by improving communication channels between attorneys and clients, providing timely status updates, and managing inquiries.
- Proven ability to work independently while maintaining high accuracy in all tasks, including reviewing and summarizing case files, handling client meetings, and tracking case progress.
- Consistently maintain a sense of urgency, adapt quickly to new challenges, and uphold a positive outlook as a lifelong learner.
Dermatology Front Office
The Skin Wellness Center-Knoxville, TN
07.2020 - 04.2022
- Greet and assist patients, ensuring a welcoming and efficient check-in/check-out experience.
- Manage patient appointments, scheduling, and rescheduling with attention to detail and accuracy.
- Handle payments and data entry, maintaining accurate records in patient management systems.
- Reduced wait times for callers by promptly answering phone lines and directing calls to appropriate departments.
- Maintained clean and organized reception area to enhance professional environment for clients.
- Delivered friendly and knowledgeable assistance to visitors and customers, enhancing overall client satisfaction.
Uber Driver
Uber-Knoxville, TN
11.2019 - 07.2020
- Safely transport passengers to their chosen destinations, accommodating requests for stops and ensuring a smooth and pleasant ride experience.
- Provide added amenities such as bottled water, mints, and snacks to enhance passenger experience and foster excellent customer service.
- Maintain clean and well-kept vehicles through regular interior and exterior cleaning, contributing to a professional and comfortable environment for riders.
- Cultivated strong communication skills, engaging with passengers from diverse backgrounds and creating a welcoming atmosphere for all.
- Consistently received positive feedback and recognition for exceptional customer service and professionalism.
- Assist passengers with loading and unloading luggage, providing additional support as needed to enhance overall rider experience.
- Handle passenger concerns and complaints with tact and courtesy, adhering to company policies and delivering high levels of service.
- Enjoy the role and remain committed to continuing as a driver alongside other employment.
Hospital Security Dispatcher
G4S Secure Solution USA, Contractor for Fort Sanders Regional Medical Center-Knoxville, TN
09.2018 - 11.2019
- Monitor for irregularities, including security breaches, facility hazards, and emergency situations, promptly contacting emergency services (police, fire, ambulance) as needed.
- Utilize proper telephone etiquette when answering multiple phone lines, ensuring clear and professional communication.
- Operate radio systems to dispatch units in response to emergencies, maintaining coordination during critical situations.
- Conduct thorough investigations and prepare detailed reports on accidents, incidents, and suspicious activities, maintaining written logs following post requirements.
- Ensure accurate documentation of all relevant information when receiving and responding to radio and phone communications regarding incidents.
- Follow established procedures for contacting appropriate authorities and handling medical, fire, and other emergency calls.
- Use Excel to track and record daily officer activities, maintaining organized and up-to-date records.
- Monitor severe weather warnings and communicate updates to all hospital personnel for safety precautions and preparedness.
Administrative Assistant
G4S Secure Solution USA-Knoxville, TN
01.2018 - 09.2018
- Relieve management of administrative tasks by coordinating workflow, updating delegated tasks, and ensuring deadlines are met; take initiative to keep projects on schedule in the manager's absence.
- Compose correspondence and reports for management approval and signature, maintaining professionalism and accuracy in all communications.
- Manage incoming and outgoing mail, organizing and distributing materials to managers as needed.
- Coordinate travel and lodging accommodations for staff, ensuring efficient and cost-effective arrangements.
- Screen calls and visitors to minimize interruptions and provide managers with necessary backup data to support decision-making.
- Handle administrative details across all projects, including ordering office supplies and maintaining inventory as required.
- Process payroll and time/attendance reports with accuracy and timeliness, ensuring all sector reports are completed and submitted in compliance with deadlines.
Upscale Security Officer
G4S Secure Solution USA-Contractor for Mastercraft Boats, Vonore, TN-Knoxville, TN
07.2017 - 01.2018
- Conducted security patrols of designated areas on foot and in vehicles, ensuring the safety and security of the facility.
- Monitored for irregular or unsafe conditions, addressing security concerns and safety hazards promptly.
- Initiated alarms or contacted emergency services (police or fire department) in the event of emergencies such as fires or unauthorized personnel.
- Enforced company policies by warning violators of infractions such as loitering, smoking, or carrying restricted items.
- Controlled access to the property by permitting entry to authorized individuals and monitoring entrances and exits for unauthorized activity.
- Observed departing personnel to prevent theft of company property, ensuring authorized removal of items adhered to client protocols.
- Investigated and documented accidents, incidents, and suspicious activities, preparing detailed reports for review.
- Provided professional assistance to customers, employees, and visitors, maintaining a courteous and helpful demeanor.
Administrative Assistant
The Good Shepherd Center-Madisonville, TN
01.2014 - 01.2016
- Oversaw daily office operations for a team of 10-15 volunteers, ensuring smooth workflow and coordination of tasks.
- Collaborated with Second Harvest and other vendors to manage inventory, order supplies, and maintain stock for the food pantry.
- Reviewed client files daily to verify eligibility for services and ensure compliance with financial criteria.
- Assisted the Director in managing all aspects of the Center’s operations, including volunteer coordination and resource management.
- Supported the Center’s mission by providing food and clothing assistance to Monroe County residents and offering limited services such as utility assistance.
Owner
EAST Furnishings, LLC-Ephrata, PA
08.2011 - 12.2013
- Managed company finances, including paying vendors and suppliers for products and services, ensuring timely and accurate financial transactions.
- Oversaw the buying and selling of goods through third-party platforms such as eBay and ETSY, managing online sales and customer relations.
- Prepared financial reports, including income statements, balance sheets, and cash flow projections, to monitor the company’s financial health.
- Optimized the EAST Furnishings website and company blog to increase site traffic and drive sales, leveraging digital marketing strategies.
- Tracked and adjusted business expenses by monitoring income and expense sheets, ensuring profitability and cost efficiency.
- Conducted market research to assess public perception of products and services, using insights to guide strategic decision-making.
- Sourced unique merchandise by attending auctions and estate sales, selecting items that aligned with the store’s brand and appeal to its customer base.
Administrative Assistant
R & S Concrete-Madisonville, TN
08.2009 - 03.2011
- Managed payroll for 12 employees, ensuring timely and accurate processing of wages and benefits.
- Posted daily sales transactions to maintain accurate financial records and reporting.
- Conducted collection activities for past due accounts, effectively communicating with customers to facilitate payments.
- Posted customer payments to accounts and managed monthly billing processes to ensure accurate account management.
- Processed accounts receivable and accounts payable, including invoicing, researching chargebacks, resolving discrepancies, and performing reconciliations.
- Composed and drafted all outgoing correspondence, maintaining professionalism and clarity in communication.
Secretary
The Pope Law Offices-Athens, TN
07.2008 - 07.2009
- Performed secretarial duties, including answering phone calls, scheduling appointments, and managing correspondence.
- Typed legal documents, including pleadings and other materials for filing with the court, ensuring accuracy and adherence to legal standards.
Legal Assistant/Office Manager
Law Office of Gene Worthington-Madisonville, TN
07.1994 - 07.2008
- Performed secretarial duties, including answering phone calls, scheduling appointments, and managing accounts payable and receivable.
- Typed legal correspondence and pleadings for court filing, ensuring accuracy and compliance with legal standards.
- Conducted client interviews to gather necessary information and assist in case preparation.
- Ordered office supplies to maintain inventory and support daily operations.
- Demonstrated expertise in filing suits for plaintiffs from initiation to resolution, as well as assisting in defense cases.
- Managed all aspects of office maintenance, contributing to well-organized and efficient work environment.
Skills
- Administrative Support & Office Management
Task Prioritization & Work Prioritization
Document Preparation, Drafting, & Filing
Correspondence (10 years)
Data Entry & Light Accounting (10 years)
- Communication & Client Relations
Client Communication
Phone Etiquette (Multi-line Phone Systems)
Customer Service
- Technical Proficiency
Microsoft Office Suite (Word, Outlook, Excel)
ATS (Applicant Tracking Systems)
CCTV Operations
Security Systems
- Legal & Financial Expertise
Legal/Court Processes
Payroll Processing
Accounts Payable & Billing
- Operational Skills
Attention to Detail
Good Judgment & Decision Making
Data Confidentiality
Dispatch Coordination
- Additional Skills
Notary Public
Medical Receptionist Experience
Timeline
Legal Assistant
Ford Nichols & Frye-Loudon, TN
05.2022 - 10.2024
Dermatology Front Office
The Skin Wellness Center-Knoxville, TN
07.2020 - 04.2022
Uber Driver
Uber-Knoxville, TN
11.2019 - 07.2020
Hospital Security Dispatcher
G4S Secure Solution USA, Contractor for Fort Sanders Regional Medical Center-Knoxville, TN
09.2018 - 11.2019
Administrative Assistant
G4S Secure Solution USA-Knoxville, TN
01.2018 - 09.2018
Upscale Security Officer
G4S Secure Solution USA-Contractor for Mastercraft Boats, Vonore, TN-Knoxville, TN
07.2017 - 01.2018
Administrative Assistant
The Good Shepherd Center-Madisonville, TN
01.2014 - 01.2016
Owner
EAST Furnishings, LLC-Ephrata, PA
08.2011 - 12.2013
Administrative Assistant
R & S Concrete-Madisonville, TN
08.2009 - 03.2011
Secretary
The Pope Law Offices-Athens, TN
07.2008 - 07.2009
Legal Assistant/Office Manager
Law Office of Gene Worthington-Madisonville, TN
07.1994 - 07.2008
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