Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Proficientin
Keyclinicalskills
Personal Information
Timeline
Generic
Lisa Hendrix

Lisa Hendrix

Umatilla,Fl.

Summary

Assistant Nurse Manager with 28 years of Nursing, seeking to share my skills in nursing management while making use of my positive leadership and effective communication skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Assistant Nurse Manager

Orlando VA Medical Center 13800 Veterans Way
01.2022 - Current
  • Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
  • Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
  • Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
  • Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.

Assistant Nurse Manager Emergency Department

DR. P. PHILLIPS HOSPITAL
01.2010 - Current
  • Oversaw and assisted in managing at times, over 150 clinical nursing and support staff in patient care while maintaining a high level of staff morale and professionalism
  • Assisted in interviewing new hires
  • Effectively direct report supervision of a mix of 30 RN’s, Clinical Techs, Monitor Techs, Paramedics assisted in helping with retention of employees in the dept as according to the Annual Team Member Survey, I have had the highest amount of Highly Engaged Team members in our department for several years in a row
  • Delivered coaching plans annually to my direct reports with feedback on their performance and goals for the next year
  • Ensured HIPAA Compliance
  • Monthly EOC walks to prepare for Joint Commission readiness
  • Educating staff to our findings and holding staff accountable to findings
  • Primary investigator in our Event Management System for investigating all event reports from our department and a
  • Assigned to our department
  • Investigated issues, provided education to staff about the issues if needed
  • Follow up with departments involved and collaborating with risk management for follow up if needed
  • Lab Culture follow up
  • Responsible for notifying patient of abnormal lab results, calling in new medications with direction from physician
  • 2021 Super User for implementation of EPIC electronic medical record
  • 2019- Implemented electronic report to decrease throughput times to get patients out of the ER quicker
  • UNPC worked with each other’s units UNPC to decide how this was going to work
  • 2018- assisted with implementation of KBMA for bedside scanning of medications to decrease medication errors and increase patient safety
  • Our implementation was so successful it was made into a poster presentation and that was also published in the Journal of Emergency Nursing
  • 2018- Process improvement to decrease throughput times for ICU patients
  • UNPC worked with ICU leaders to implement process for ICU to pick up their patients in the ER
  • This allowed for safer bedside report and freed up ER staff to continue taking care of patients instead of leaving the ED for extended periods of time since the ICU is so far from the ED
  • It takes approx
  • 10 minutes to get to the ICU one way
  • This new process increased staff satisfaction and supported a safter transition to ICU for our critical patients
  • This process was rolled out to PCU approx
  • 6 months later and is still successful
  • 2018- Lead ANM for Implementation of New 7 bed Pediatric ER, created care protocols with partnership from leaders from Arnold Palmer Hospital
  • Created Par for supplies, staffing guidelines, hiring and training of new staff
  • Member of Pediatric Quality committee, monthly reviewing outcomes and processes for the pediatric emergency population
  • Provided Code Pink education to entire hospital making sure all exits identified and marked, staff educated on who was to respond to the exits if a Code Pink was called
  • Worked with Sherriff’s Office, Incident Command to do yearly mock codes to make sure hospital staff is competent with this policy
  • 2017- Taught “Magic of Customer Relations” along with unit educator Implemented call backs for all our fast track patients
  • Our call backs and new training helped to increase our Press Ganey score from high 70’s to low 80’s over a 12-month period
  • We have since changed to a new survey system
  • In 2019 we met our top 10% for patient satisfaction for the first time
  • 2017- involved in process improvement to decrease door to doctor time
  • Rapid cycle tests over a few weeks to trial ideas of all staff involved and created new area called Rapid Assessment
  • Door to doctor time went from over 180 minutes to 20 minutes
  • Dedicated staff to this area was hired after interviewed
  • Staff satisfaction there was optimal as there was not one call in of the staff there for 6 months
  • This new process brought our LWT rate from 4% to less than .2% after implementation
  • 2015- Collaborated with Dr
  • Rothrock in development of new Sepsis guidelines with implementation of new BOMBARD sepsis screening to decrease Sepsis mortality
  • 2015- implementation of tele-psyche using consultation over television to decrease length of time in the dept for our psychiatric population
  • 2014- Provided detailed education to all staff during EBOLA crisis, providing classes over a period of a few weeks to teach staff to doff and don protective suits to prepare for influx of possible EBOLA patients
  • 2014- process improvement to decrease urine collection times
  • Turn around times greater than 45 minutes
  • Decreased down to 8 minutes with implementation of urine provided before patient leaves triage
  • 2011- Co-Chair for direct reports meeting
  • This council was to help us prepare to apply for magnet status.

Emergency Room Department Educator

Dr. P. Phillips Hospital
01.2006 - 01.2010
  • Winner of 2009 Clinical Nurse Excellence Award
  • I was one of 36 Nurses to be chosen for this award from over all 5 Orlando Health campuses
  • My award was specific to Excellence in Education
  • Provided and presented ongoing education to maintain competency that aligns with Joint Commission Standards
  • Oversaw staff development and assigning preceptors to new hires
  • Education and training to staff on new equipment in the department to assure competency
  • Implemented Orientation program for new nurses and check off packets
  • Used simulations and mock codes to allow staff opportunities to learn to use equipment and different processes used in the ED
  • Responsible for developing education action plan yearly based on the needs assessment from nurses with the information that they feel they need to focus on and coming up with education based on their needs
  • Worked closely with physicians to develop new workflow processes in the ED
  • 2008-2010 -taught hospital site orientation monthly for new employees
  • Provided education about the facility to approximately 30 to 45 new hires
  • 2009- worked with Chest Pain Center ANM to get accreditation for our Chest Pain Center
  • We were tasked with getting our EKG times to less than 10 minutes
  • We implemented “Strive for 5” our goal was to get EKG as soon as patient presented to triage and complained of Chest Pain
  • We decreased our door to EKG time from 20 minutes to 8 minutes
  • 2007- assisted with education for certification for emergent PCI for STEMI interventions for our heart attack patients
  • Assisted with coming up with algorithm for during hours and after-hours STEMI patients.

Emergency Room Registered Nurse I-II

DR. P. PHILLIPS HOSPITAL
12.1996 - 01.2006
  • Moved up the clinical ladder over the years by effectively delivering care for up to four acutely ill patients of various acuities simultaneously in a growing ED
  • Our ED grew from 24 beds in 1996 to a 48-bed ED after expansion in 2007
  • Used high level assessment skills to guide nursing interventions based on urgent versus emergent needs of each patient
  • Collaborated with physicians and other members of the interdisciplinary team to ensure the best outcomes for each patient
  • Implemented protocol and standing orders based on initial physical assessments
  • Provided information and support to patients and family members regarding condition and plan of care
  • As of 2000, Functioned as a Charge Nurse to ensure proper patient placement, support staff, guide care, and maintain throughput objectives
  • Acted as a member of our leadership team when they weren’t present to do so
  • Utilized as a preceptor to students, Graduate Nurses and new hires; contributed to the establishment of a great foundation for success in the Emergency Department
  • Member of the unit nurse practice council where we discussed issues in the department, making decisions for ourselves to improve our nursing practice on our unit
  • NIH Stroke Certification.

Licensed Practical Nurse

St. Cloud Healthcare
11.1994 - 12.1996
  • 72-bed long term, acute care, rehab medical facility
  • Started out there as a Graduate Practical Nurse
  • Developed comprehensive care plans, adhering to national safety goals, meeting core measures, and professional nursing standards
  • Balanced the care of up to 20 patients per shift, including medicine administration, wound care rounds all while delivering patient-centered care
  • Chosen to lead as a Unit Charge Nurse, Preceptor to new hires shortly after finishing orientation
  • Quickly grew from entry-level LPN to an important care team member
  • I was able to collaborate well with multidisciplinary professionals, nurses, physicians, social workers, case managers, dietitians, and therapists in sustaining the continuum of quality care
  • Goal was to get people back home to their independent living
  • Volunteered for St
  • Cloud Senior Center from January 1995 to December 1996 helping them with rides to Doctors appointments, serving meals to the community on my Saturday’s that I had off.

Education

Bachelor of Science in Nursing -

University of South Florida
12.2013

Associate of Science in Nursing -

VALENCIA COMMUNITY COLLEGE
01.2009

Skills

  • Ethical Practice
  • Staff Development
  • Quality Improvement
  • Care Coordination

Certification

  • Certified Emergency Nurse (CEN)
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support PALS
  • NIHSS Stroke Scale
  • Emergency Nurse Core course (ENCC)
  • Triage
  • PFCCS (Pediatric Fundamentals of Critical Care)

Affiliations

Emergency Nurses Association

Proficientin

  • Care and stabilization of Emergency Adult and Pediatric patients including, IV ultrasound certified and proficient
  • Central line access and care
  • IV pushes
  • IV drips including programming Alaris Pumps
  • Insertion and care of Foley catheterization
  • Chest tubes
  • Peg tubes
  • Level 1 rapid fluid infuser
  • Blood transfusions
  • Suture removal
  • Orthopedic splinting
  • Rapid sequence intubation
  • Stroke and Sepsis Care
  • Trauma stabilization
  • STEMI Care
  • 12 lead ekg performance and interpretation

Keyclinicalskills

  • Nursing Process Driven
  • Patient and Staff Advocate
  • Problem Solving
  • Patient Assessment
  • Triage Trained
  • Preceptor
  • Quality Bedside Care
  • Clear and Effective Communicator
  • Patient Education
  • Logical Decision Making
  • Throughput
  • Cost Effective Care
  • Time Management
  • Critical Thinking
  • Staff Training and Mentoring
  • Emergency Preparedness trained

Personal Information

Title: RN, BSN, CEN

Timeline

Assistant Nurse Manager

Orlando VA Medical Center 13800 Veterans Way
01.2022 - Current

Assistant Nurse Manager Emergency Department

DR. P. PHILLIPS HOSPITAL
01.2010 - Current

Emergency Room Department Educator

Dr. P. Phillips Hospital
01.2006 - 01.2010

Emergency Room Registered Nurse I-II

DR. P. PHILLIPS HOSPITAL
12.1996 - 01.2006

Licensed Practical Nurse

St. Cloud Healthcare
11.1994 - 12.1996

Bachelor of Science in Nursing -

University of South Florida

Associate of Science in Nursing -

VALENCIA COMMUNITY COLLEGE

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Lisa Hendrix