Lisa Henriques

FCO, INC.

10.2003 - Current

Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
Increased account retention by building strong relationships with clients and addressing their needs promptly.
Developed new business opportunities for company growth through effective networking and client presentations.
Networked at events and prospected for new customers with diverse strategies.
Met with new customers to share product and service information, listen to needs and learn about business operations.
Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
Met existing customers to review current services and expand sales opportunities.
Negotiated prices, terms of sales and service agreements.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Built diverse and consistent sales portfolio.
Monitored service after sale and implemented quick and effective problem resolutions.
Mentored junior account executives, fostering a positive work environment and encouraging professional growth.