Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
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Lisa Hensley

Hamersville,OH

Summary

Dedicated and hardworking professional with a strong work ethic, eager to contribute to personal and organizational growth. Committed to upholding the highest quality standards, collaborating effectively with colleagues, and delivering exceptional customer service. Prepared to support team efforts in achieving company goals while demonstrating resilience under pressure and adaptability to new challenges. Proven ability to enhance business offerings through a proactive approach and focus on continuous improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Scheduler

Bon Secour Mercy Health-
02.2024 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
  • Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Trained and supervised employees on office policies and procedures.
  • Performed wide-ranging administrative, and service-related functions.

Customer Service Representative

Anthem BCBS
10.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Mentored new employees on procedures and policies to maximize team performance.

Phlebotomist Technician

Bon Secours Mercy Health
02.2019 - 10.2021
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens in transport.
  • On any average day, the site would manage to see 30-120 patients daily.

Education

Associate Degree in Nursing - Nursing - Hospice

Cincinnati State Technical and Community College
Cincinnati, OH
05.2026

Associate of Arts - Human Services

Chatfield College
Fayetteville, OH
05.2013

Skills

  • Decision Making
  • Problem Solving
  • Documentation and Recordkeeping
  • Written and Verbal Communication
  • Data Entry
  • Customer Service
  • Appointment Scheduling
  • Data Confidentiality
  • Scheduling
  • Inbound and Outbound Calling
  • Product Knowledge
  • Staff Training
  • Account Management
  • Courteous Demeanor
  • Critical Thinking
  • Strong work ethic
  • Data entry
  • Attention to detail
  • Computer skills
  • Patient scheduling
  • Documentation proficiency

Certification

  • Phlebotomy
  • American National University, Florence, Ky
  • 2019-05

Timeline

Scheduler

Bon Secour Mercy Health-
02.2024 - Current

Customer Service Representative

Anthem BCBS
10.2021 - Current

Phlebotomist Technician

Bon Secours Mercy Health
02.2019 - 10.2021

Associate of Arts - Human Services

Chatfield College

Associate Degree in Nursing - Nursing - Hospice

Cincinnati State Technical and Community College

Hobbies and Interests

I volunteer with Bridge the Gap under the 3rd street bridge in Cincinnati, Ohio where we serve the that are facing homelessness with a hot meal, clothes and several hours of worship.

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