Lisa Hernandez
Summary
Detail-oriented and knowledgeable Chiropractor assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Spanish abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front office position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Chiropractic Assistant
Classic Chiropractic
07.2013 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Input patient data into computer system using DrChrono and checked information for accuracy.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Scheduled patient appointments for busy chiropractic practice
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Records Clerk
Santa Paula Hospital
01.2010 - 01.2011
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
Education
High School Diploma -
Nordhoff High School
Ojai, CA06.1999
Skills
- Medical Billing
- X-Ray Development
- Patient Flow Management
- Service Promotion
- Patient Care
- Patient Information Maintenance
- Insurance Billing
- Effective Written and Verbal Communication
- Medical Terminology
- Telephone Etiquette
- Payment Collection
- Insurance Verification
- Appointment Scheduling
- Data Entry
- Clerical Support
- Office Administration
- Leadership Development
- Medical Billing And Coding
- Customer Service
- Hipaa Guidelines
- Medical Office Administration
- Patient Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Assistant
Classic Chiropractic
07.2013 - Current
Medical Records Clerk
Santa Paula Hospital
01.2010 - 01.2011
High School Diploma -
Nordhoff High School
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