Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Hernandez

Chicago

Summary

Dedicated leader and problem-solver with a proven track record of driving team success and contributing to organizational growth. Skilled in streamlining operations, reducing costs, and promoting efficiency. Experienced in guiding teams, managing projects, and achieving strategic objectives. Expertise in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with strong time management and problem-solving skills. Background in education with a focus on creating engaging learning environments, developing curriculum, and fostering student success through innovative teaching methods. Demonstrated ability to manage classroom dynamics and utilize effective communication skills to enhance student learning.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Adjunct Professor

City Colleges of Chicago
06.2023 - 01.2025
  • Taught Interdisciplinary Study courses, providing instruction to up to 100 undergraduate students.
  • Empowered students to take ownership of their education by facilitating opportunities for independent research projects within specific areas of interest.
  • Developed curriculum standards, lesson plans and syllabi.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Boosted class participation rates by fostering a positive and collaborative learning environment.

Program Manager

City Colleges Of Chicago
10.2022 - 12.2024
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Coordinated project timelines, ensuring alignment with institutional goals and stakeholder expectations.
  • Led cross-functional teams to develop and implement program initiatives enhancing student engagement.
  • Facilitated workshops and training sessions to enhance staff capabilities in program management best practices.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Streamlined communication processes between departments, fostering collaboration and efficiency in program delivery.
  • Served as a liaison between students, parents, faculty, and administration to facilitate communication and resolve conflicts.
  • Promoted a positive campus culture by fostering collaboration among faculty, staff, and students.
  • Provided leadership in crisis management situations, ensuring the safety and well-being of all community members.

Post-Secondary Education Navigator

City Colleges Of Chicago
08.2021 - 10.2022
  • Developed and maintained comprehensive student navigation resources to enhance academic support services.
  • Collaborated with faculty and staff to streamline student onboarding processes, improving overall efficiency.
  • Conducted workshops to educate students on available resources and academic pathways, fostering informed decision-making.
  • Provided personalized guidance to students, ensuring alignment of educational goals with institutional offerings.
  • Coordinated outreach initiatives to increase awareness of programs, resulting in higher participation rates among students.
  • Assisted in the development of academic plans, setting achievable goals for students'' educational progress.
  • Promoted a positive campus culture by actively participating in school events and community outreach initiatives.
  • Implemented data-driven decision-making processes to monitor and continually improve student outcomes.
  • Served as a liaison between the school, families, and outside agencies to ensure access to all available resources for student success.
  • Assisted in coordinating annual college/career fairs for increased post-secondary awareness among the student body.
  • Partnered with teachers to create customized learning plans that aligned with each student''s unique strengths and weaknesses.
  • Tracked student progress through regular check-ins, adjusting academic plans as necessary based on performance feedback.
  • Managed caseloads of diverse learners, addressing individual needs through tailored counseling approaches.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with student requests to resolve problems.
  • Actively listened to students, handled concerns quickly and escalated major issues to supervisor.

Admission Advisor Specialist

City Colleges of Chicago
06.2019 - 08.2021
  • Provided remote and in-person advising on educational plans and healthcare programs.
  • Coordinated bi-weekly special program meetings and maintained program databases.
  • Reviewed transcripts, educational plans, and college requirements for health program applicants.
  • Conducted initial applicant screenings for programs like Dental Hygiene, Nursing, and EMT.
  • Assessed placement scores, issued overrides, and supported admissions decisions.
  • Tracked statistics, compiled data, and prepared reports.
  • Supported departments in updating admissions policies to improve student success.
  • Assisted students with Transferology, Navigate, and Brightspace platforms.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Master of Science - Clinical Mental Health

National Louis University
Chicago
06-2019

Skills

  • Online teaching
  • Curriculum creation
  • Project management
  • Strategic planning
  • Customer service
  • Microsoft powerapps
  • OneDrive for business
  • SharePoint administration
  • Academic advising
  • Budget control
  • Organizational skills
  • Staff management

Certification

  • Qualified Mental Health Professional (QMHP)
  • LPC Candidate (Licensed Professional Counselor)
  • Region 15-Licensed Substitute Teacher

Timeline

Adjunct Professor

City Colleges of Chicago
06.2023 - 01.2025

Program Manager

City Colleges Of Chicago
10.2022 - 12.2024

Post-Secondary Education Navigator

City Colleges Of Chicago
08.2021 - 10.2022

Admission Advisor Specialist

City Colleges of Chicago
06.2019 - 08.2021

Master of Science - Clinical Mental Health

National Louis University

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