Lisa Hernandez

May 2023 - June 2025

Administration Assistant M&H Marble & Granite, Dallas, TX

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Answered multi-line phone system, routing calls, delivering messages

to staff and greeting visitors.

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Increased customer satisfaction by providing timely and professional

responses to inquiries via phone, email, or in-person visits.

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Facilitated employee onboarding experience by coordinating orientation

sessions and completing necessary paperwork efficiently.

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Executed record filing system to improve document organization and

management.

May 2023 - June 2025

Reseller M&H Marble & Granite, Dallas, TX

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Prequalified sales leads and gathered complete details to forward to

proper reseller.

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Collaborated closely with marketing teams to develop targeted

promotional materials for reseller channels, driving growth in partner

sales.

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Managed sales channels and competitive marketplace by leveling

playing field for resellers to minimize conflict.

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Initiated an ongoing communication strategy designed specifically for

our network of resellers; keeping them updated about new products

developments or promotions that could help them in increasing their

revenue.

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Developed strong relationships with resellers, resulting in long-term

partnerships and increased sales.

• Repaired defective units by replacing faulty parts or components as required.
• Performed intricate assembly of medical devices under strict quality guidelines and standards.
• Assisted in the training of new employees in proper assembly techniques.
• Assembled components with precision and accuracy to meet customer specifications.
• Maintained cleanliness of work area according to safety regulations.
• Met tight deadlines while maintaining high standards of quality assurance.
• Followed detailed written instructions for assembling medical devices.