Lisa Hernandez

• Greeted and assisted patients, ensuring a welcoming environment at front desk.
• Managed appointment scheduling, optimizing office efficiency and patient flow.
• Handled incoming calls, directing inquiries to appropriate departments promptly.
• Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
• Coordinated communication between medical staff and patients, enhancing service delivery.
• Processed patient registration forms and verified insurance information efficiently.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.

• Understand the company’s policy on work shifts, guest’s possessions and privacy issues.

• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out.

• Report and return any guest properties found in the rooms while rendering service.

• Work with a team of housekeepers on each shift.

• Clean, disinfect and store all equipment at the end of the shift.

• Planning and implementing residents with physical, educational, and/or social activities in a variety of settings.

•Oversee the residents engaged in scheduled activities to promote the physical, social and mental wellbeing of residents by applying experience in activities and knowledge of diagnoses and conditions of residents.

•Involve the resident/family in planning activity programs when possible.

•Coordinate activities with other departments as necessary.

•Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.

•Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.

•Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

•Maintains checkout operations by following policies and procedures and reporting needed changes.

•Maintains a safe and clean working environment by complying with procedures, rules, and regulations.