Lisa R. Herr
Spokane,WA
Summary
Hardworking, dedicated Registered Nurse with success providing individualized patient care, committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on enhancing patient care, exceptional patient outcomes, and improving satisfaction scores at Providence VNA Home Health by leveraging advanced wound care expertise (Wound Treatment Associate-Certified) and empathetic patient counseling. Excelled in staff leadership (worked as charge RN for over two years) and complex problem-solving, significantly enhancing care plans and interdisciplinary collaboration. Demonstrated commitment to continuous professional development and nursing excellence. Held certification in hospice and palliative care for over ten years.
Overview
18
18
years of professional experience
Work History
Registered Nurse Home Health Case Manager
Providence VNA Home Health
11.2016 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
Hospice Registered Nurse Case Manager
Hospice of Spokane
09.2016 - 11.2016
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Participated in continuous professional development opportunities resulting in better understanding advancements in palliative medicine.
Hospice RN Case Manager
Fairview Lakes Home Care and Hospice
03.2010 - 07.2016
- Facilitated multidisciplinary team meetings to discuss patient care, fostering collaborative approach to healthcare.
- Analyzed case management data to identify trends and develop strategies for continuous improvement in patient care.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Registered Nurse, Medical-Surgical Unit
University of Minnesota Medical Center
01.2007 - 04.2010
- Managed caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Improved patient outcomes by providing comprehensive assessments and developing individualized care plans.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Provided education on disease management strategies to empower patients in self-care activities throughout their recovery journey.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Promoted a culture of continuous improvement by participating in quality assurance initiatives and making recommendations for process enhancements.
- Monitored patient vital signs to perform thorough condition assessments.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Administered medications and treatment to patients and monitored responses.
- Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
- Advocated for and strived to protect health, safety, and rights of patient.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Implemented fall prevention strategies to minimize patient injuries and promote a safe environment within the medical-surgical unit.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit.
- Streamlined medication administration processes, reducing medication errors and enhancing patient safety.
- Contributed to successful Joint Commission accreditation through strict adherence to policies and procedures.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Educated patients and family members on disease processes, treatment options, and self-care techniques.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Educated family members and caregivers on patient care instructions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
Bachelor of Science - Nursing
Crown Christian College
Saint Bonifacius, MN07.2013
Associate of Science - Nursing
Lakewood Community College
White Bear Lake, MN12.2007
Skills
- Complex Problem-Solving
- Patient education and counseling
- Patient Discharge
- Compassion and Empathy
- High level of autonomy
- Nursing staff leadership
- Precepting
- Wound care specialist
- Staff Supervision
- Intake and discharge
- Case Management
Timeline
Registered Nurse Home Health Case Manager
Providence VNA Home Health
11.2016 - Current
Hospice Registered Nurse Case Manager
Hospice of Spokane
09.2016 - 11.2016
Hospice RN Case Manager
Fairview Lakes Home Care and Hospice
03.2010 - 07.2016
Registered Nurse, Medical-Surgical Unit
University of Minnesota Medical Center
01.2007 - 04.2010
Bachelor of Science - Nursing
Crown Christian College
Associate of Science - Nursing
Lakewood Community College
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