Lisa Herrera
Oceanside,USA
Summary
Dedicated professional with a proven track record in customer service, supervision, and administrative roles. Exceptional multitasking abilities ensure seamless operations and prompt service delivery in fast-paced environments. Strong organizational skills facilitate effective task prioritization, while a deep understanding of team dynamics fosters cohesive collaboration and communication. Committed to contributing positively to team success and enhancing overall productivity.
Overview
33
33
years of professional experience
Work History
Chip Runner/Poker Board/Customer Service
Oceans Eleven Casino
11.2016 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction.
- Trained new team members on customer service protocols and systems.
- Coordinated with management to establish best practices for customer engagement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered timely transport of chips between gaming areas and storage locations.
- Collaborated with team members to maintain clean and organized workspaces.
- Resolved issues related to chip shortages, ensuring seamless gaming operations.
- Strengthened team efficiency through effective communication with dealers, managers, and other casino staff members.
- Reduced wait times for customers by swiftly processing chip buy-ins and cash-outs at the poker tables.
- Improved overall gaming experience by providing exceptional customer service to patrons while handling chip transactions.
- Maximized table occupancy, actively monitoring seats availability and accommodating waiting players promptly.
- Supported dealer productivity by promptly supplying chips when needed during peak hours.
- Expedited new player integration into games with quick registration processes, assessing their needs for appropriate seat assignments.
- Seated patrons at gaming tables and efficiently opened and closed cash floats and game tables to keep games moving.
Cashier
Dollar Tree
11.2014 - 04.2015
- Customer service
- Cashier
- Stock shelves
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Senior Sales Associate
MCCS Pacific Views Exchange
08.2013 - 12.2013
- Accessories Supervisor
- Cashier
Cashier/Clerk
Central Drug
11.2005 - 08.2008
- Cashier for busy Pharmacy
- Inventory, Ordering, Merchandise Display and Setup
- Clerk for the Pharmacist
- Data and Prescription Entries
- Dispersed prescriptions to customers
Teller
Home Bank of California
12.2001 - 04.2005
- Performed all transactions for customer accounts
- Opened and closed investment accounts (CD, IRA)
- Verbal and written correspondence
- Head teller of the vault
Train Coordinator/Supervisor
Eagle Systems
04.1996 - 04.2001
- Inspect inbound and outbound trailers for freight trains
- Data entry
- Billing
- Coordinated the loading of freight trains
- Managed 10-12 employees per shift
- Conference calls with other facilities
- Daily Train reports
Shift leader
TACO BELL
06.1993 - 12.1995
- Prepare food
- Cashier
- Scheduling
- Bank Deposits
Education
High School Diploma -
Sierra High School
Tollhouse, CA06-1994
Skills
- Strong communication skills
- Patience and composure
- Efficient multitasking
- Quick decision making
- Integrity and honesty
- Cash management proficiency
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Professionalism
- Rule enforcement
Languages
English
Timeline
Chip Runner/Poker Board/Customer Service
Oceans Eleven Casino
11.2016 - Current
Cashier
Dollar Tree
11.2014 - 04.2015
Senior Sales Associate
MCCS Pacific Views Exchange
08.2013 - 12.2013
Cashier/Clerk
Central Drug
11.2005 - 08.2008
Teller
Home Bank of California
12.2001 - 04.2005
Train Coordinator/Supervisor
Eagle Systems
04.1996 - 04.2001
Shift leader
TACO BELL
06.1993 - 12.1995
High School Diploma -
Sierra High School