Lisa Herter
Statesboro,GA
Summary
- Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
- Reliable Shift Leader with 2 years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
Work History
Manufacturing Operator
Sizemoreinc
03.2023 - 05.2023
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Operated multiple machines simultaneously to meet production requirements.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
Manufacturing Operator
Hire Dynamics
04.2022 - 02.2023
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
Sales
Kroger
02.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Manufacturing Operator
HTI Employment Solutions
02.2020 - 05.2020
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Replenished materials and supplies as needed to maintain production.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected finished products for quality and adherence to customer specifications.
- Met production targets and tight deadlines by collaborating closely with team members.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
Manufacturing Operator
TTI Ryobi, Techtronic Industries
01.2019 - 02.2020
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Operated multiple machines simultaneously to meet production requirements.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
Shift Leader
Krystal's Restaurant
04.2016 - 09.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Conducted performance reviews and provided staff with feedback and guidance.
- Analyzed sales figures and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Observed packing operations to verify conformance to specifications.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Associate of Science - Accounting
Central Georgia Technical College
Macon, GA12.2010
Skills
- Daily Workflows
- Role Modeling
- Quality Standards
- Cash Handling
- Staff Training
- PPE Requirements
- POS System Operations
- Leadership
- Accounts Payable and Accounts Receivable
- Hospitality Service
- Shift Scheduling
- Large Bill Drops
Timeline
Manufacturing Operator
Sizemoreinc
03.2023 - 05.2023
Manufacturing Operator
Hire Dynamics
04.2022 - 02.2023
Sales
Kroger
02.2021 - 04.2022
Manufacturing Operator
HTI Employment Solutions
02.2020 - 05.2020
Manufacturing Operator
TTI Ryobi, Techtronic Industries
01.2019 - 02.2020
Shift Leader
Krystal's Restaurant
04.2016 - 09.2018
Associate of Science - Accounting
Central Georgia Technical College
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