LISA HESTER

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing patient's inquiries or concerns via phone calls or email correspondence.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Coordinated special projects and managed schedules.
• Insurance verification, input all insurance in to patient's EMR, radiation treatment authorizations. Requested authorization/Referral from patient's primary care physician,

Check patient's in and out, Input new patient's information in to EMR, scheduled and confirmed appointments, Answered phones to assist patient's and outside facilities and doctors offices, copied images of patient's scans on CD for delivery, faxed reports, ordered supplies for office, requested prior scans for pick up, uploaded images for radiologist, scanned all information to the billing department. Ordered doses for scans.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directed them to appropriate department.
• Collection of payments.
• Update patient's information.
• Obtained authorizations.

Supervised front desk employees.

Check in and out.

Collect payments.

Updated patient's information.

Scheduled appointments.

Answered phones.

Attended weekly supervisor meetings.

Check in and out.

Posted charges and payments.

Performed and balanced daily reports.

Referred patients to outside physicians and facilities.

Obtained authorizations.

Answered phones.

Confirmed appointments.

Collection of payments past due from patients and insurance companies