Summary
Overview
Work History
Education
Skills
Timeline

Lisa Hetzler

Summary

Over 20 years experience in excellent customer service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Favor
11.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Improved delivery accuracy by diligently checking orders before departure.

Driver

Uber
04.2019 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Parking Enforcement Officer

Texas State University
08.2023 - 07.2024
  • Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
  • Wrote and issues citations or warnings to owners of vehicles.
  • Responded to calls in both routine and emergency situations.
  • Improved traffic flow through diligent monitoring and enforcement of parking restrictions.

Custodian

Texas State University
08.2022 - 08.2023
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.

Garden Center Associate (Seasonal)

Lowes Home Improvement
04.2022 - 08.2022
  • Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
  • Assisted customers with loading purchases, ensuring a seamless shopping experience.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Watered plants daily and regularly checked for naturally wilted parts to remove.

Package Delivery Driver

4XH Logistics (Amazon Partner)
01.2022 - 03.2022
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.

Cashier/Merchandise Stocker

7 Eleven Gas Station
09.2021 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Delivery Driver

Chick-fil-A
08.2021 - 09.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Auto Parts Delivery Driver/Stocker

NAPA Auto Parts - Genuine Parts
01.2021 - 06.2021


  • Assisted with store operations when necessary, providing exceptional customer service and product knowledge to clients.
  • Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Pulled parts off store shelves to fill customer orders.


Driver

Lyft
05.2019 - 11.2020
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

Stocker

Walmart
02.2018 - 08.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Deli Associate

Walmart
08.2016 - 02.2018
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Food Prep Cook

Burger King
09.2015 - 10.2015
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Maintained a safe working environment by following food safety guidelines and proper equipment usage.
  • Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.

Food Prep Cook

Burger King
10.2015 - 08.2016
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Maintained a safe working environment by following food safety guidelines and proper equipment usage.
  • Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.

Education

GED -

Navasota High, Navasota, TX
08-1988

Skills

  • Positive attitude
  • Safe driving practices
  • Ticketing
  • Cleaning and sanitizing

Timeline

Parking Enforcement Officer - Texas State University
08.2023 - 07.2024
Custodian - Texas State University
08.2022 - 08.2023
Garden Center Associate (Seasonal) - Lowes Home Improvement
04.2022 - 08.2022
Package Delivery Driver - 4XH Logistics (Amazon Partner)
01.2022 - 03.2022
Cashier/Merchandise Stocker - 7 Eleven Gas Station
09.2021 - 11.2021
Delivery Driver - Chick-fil-A
08.2021 - 09.2021
Auto Parts Delivery Driver/Stocker - NAPA Auto Parts - Genuine Parts
01.2021 - 06.2021
Delivery Driver - Favor
11.2020 - Current
Driver - Lyft
05.2019 - 11.2020
Driver - Uber
04.2019 - Current
Stocker - Walmart
02.2018 - 08.2020
Deli Associate - Walmart
08.2016 - 02.2018
Food Prep Cook - Burger King
10.2015 - 08.2016
Food Prep Cook - Burger King
09.2015 - 10.2015
Navasota High - GED,
Lisa Hetzler