Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 12 years of management performance.
Overview
9
9
years of professional experience
Work History
Area Manager
Asset Living
06.2024 - Current
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Developed and implemented strategies to improve customer service and increase sales.
Transformed underperforming teams into productive, profitable teams.
Oversaw budget planning, strategy development, community outreach for organization.
Supervised various locations, enforcing high-quality standards of operation.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Increased RRG (Rental Rate Growth) 8.6%.
General Manager
Campus Life & Style
11.2020 - 06.2024
Drove year-over-year business growth while leading operations, strategic vision and long-range planning for a 700 bed property with annual revenue of $6,000,000.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Implemented operational strategies and effectively built customer and employee loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assisted in recruiting, hiring and training of team members.
Achieved 100% prelease and occupancy on a 700 bed property while increasing RRG between 2-12% each year.
Leasing Manager
Campus Life & Style
10.2018 - 11.2020
Collected, completed, and processed lease applications.
Created and submitted daily reports on leasing activities.
Monitored performance of individual leasing agents and coached on successful strategies.
Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Managed daily and weekly marketing and leasing plans.
Established key relationships with potential leasers and renters.
Created, coordinated, and engaged in marketing campaigns.
Coordinated appointments to show marketed property.
Generated leads for sales through cold calls and referrals.
Leasing Manager
Campus Evolution Villages
08.2016 - 10.2018
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Developed and implemented tactical marketing plans.
Achieved 100% preleased and occupancy on 1,164 bed property.
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