LISA HEYDET
Pompano Beach,USA
Summary
Resourceful, driven, and innovative Accelerate to Market Product Manager and Portfolio Strategist Results-oriented Product & Lean Portfolio Management leader with 20+ years of experience. Proven ability to drive strategic initiatives, enable global Lean Portfolio solutions, and lead Agile transformations achieving significant Return on Investment. Expertise in aligning technology and business development with key stakeholders establishing Key Performance Indicators and aligning strategic themes to measurable goals. Able to enable, automate analytics per customer segments, product capabilities top-down; C-level executives to end users. Expert in building high-performing teams, driving product innovation leveraging DevOps, Artificial Intelligence, robotics, etc. to achieve goals across various industries.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Lean Portfolio Management, Product Management Consultant, Agile Leader
NEXTERA ENERGY (FLORIDA POWER & LIGHT) NEE/FPL
Palm Beach Gardens, USA
11.2022 - Current
- Technical lean portfolio and product strategist evolving various mobile, AWS, SaaS, and AI-powered technology platforms; interfacing, redistributing data, and people (customer) analytics; aligning teams and tech towards emerging trends and markets, inclusive of AI (Artificial Intelligence).
- Own the full product lifecycle, managing and prioritizing the digital roadmap, leveraging design thinking (Scaled Agile Framework, Scrum, Kanban), and human-centered design principles.
- Championed Organizational Change Management for a product/customer-centric transformation initiatives.
- Identified opportunities to save on operating expenses and optimize CapEx investments.
- Managed technical product development for role-based skill plans, enhancing immersive learning experiences.
- Implemented Coaching mentorship enterprise certification program, registering over 500 participants within two years.
- Provisioned Scaled Agile Framework certifications alongside programs in DevOps and Lean Portfolio Management.
- Advised leadership on Lean Portfolio Management metrics, improving talent competency and maturity.
- Influenced capital labor investments of $200K, boosting product ratings and customer satisfaction by over 10% quarterly.
Manager of Programs
INSIGHT ENTERPRISES
Tampa, USA
01.2020 - 01.2022
- Go to Market Project Solutions leader specializing in new product development, lean change portfolio management and go to market curator passionate about value chain payback.
- New product ideation champion for patent and Intellectual Product curation.
- Product/project management for fortune 100+ clients familiar with Insight practice and project solutions delivery model.
- Technical advisor and mentor for engineers, architects and developers bridging the gap between capabilities and client offerings.
- National lead for Agile Development Program promoting training workshops, curating learning paths for skill development and Agile Advisory Services leader for varying communities of practice interactive design thinking and liberating structure initiatives.
- Product owner for Mural digital collaboration and product development software.
Agile Leader
FLORIDA POWER & LIGHT
Riviera Beach, USA
01.2019 - 01.2020
- Coach and enable multiple Agile Scrum teams facilitating $20M+ in revenue increase opportunities and $10M+ in synergy reductions.
- Focus areas for this Fortune 100 utilities firm as part of the NextEra Energy group include business intelligence initiatives (e.g., consolidation and advancement of software and features from Cognos to Power BI and other AWS related software) outage management system conversions and enterprise data consolidation efforts.
Director of Project Management Office
VERTAFORE
Coconut Creek, USA
01.2018 - 01.2019
- Company Overview: formerly Computer Solutions & Software – VUE
- Reporting to the CTO acting as a key leadership team member in supporting clients managing the Product Management implementation team for a single SAAS scalable platform for Insurers, MGAs, FMOs, IMOs, and Insurance Distributors who have outgrown their current tools requiring greater automation for sales administration and sales practices.
- Drove continuous improvement by advancing product delivery methodologies, reducing deployment cycles by 60% and costs (10% average reduction) while increasing quality and customer satisfaction levels (18% increase in Net Promoter Scores).
- Establishment of a partner operating delivery model (Deloitte, PwC, Cognizant, Ernst & Young).
- Creation of inception to deployment transition model; sales to operations knowledge transfer practices, client welcome kit engagements towards project conclusion activities; deployment cutover planning, centralized product maintenance support, operations to customer success hand-off enablement.
- Develop certification process for VUE Academy inclusive of grant support for CSM, CSPO.
- Formerly Computer Solutions & Software – VUE
Strategic Planning Consultant
TOP VALUE PROFESSIONALS
Pompano Beach, USA
01.2017 - 01.2018
- Provide corporate strategy and technical consulting, program and product management, acting as visionary and product release coordinator to evolve future state strategic and technical road maps and synergy project plans for new to larger-size companies.
IT Planning & Governance Portfolio Management
OFFICE DEPOT
Boca Raton, USA
01.2014 - 01.2017
- Recruited by this $1B+ specialty retail organization to manage, train and oversee their strategic and IT programs, cross platform release strategies and quality assurance coordination with over 80 active projects with an average of $80M in the portfolio for over 1K+ IT team members.
Business Development / Sales Operations Manager
TRANSUNION
Boca Raton, USA
01.2013 - 01.2014
- Cultivated and enhanced the business development teams' infrastructure consolidating systems and sales teams of a recent merger & acquisition.
- Launched and customized Salesforce to national sales teams, implemented Call Center technology for complex inside sales organization, improved and aligned compensation plans.
- Implemented incentive programs and increased sales revenue by over 20%.
EPMO & Strategic Business Intelligence Manager
CRAWFORD AND COMPANY, INC.
Atlanta, USA
01.2009 - 01.2013
- Global strategic development leader overseeing their global Strategic Intelligence team focusing on international strategic development and expense reduction initiatives as well as merger and acquisition profiling, new product introduction investigations and balanced scorecard analytics meant to monitor and measure performance.
Project Manager
BROADSPIRE SERVICES, INC.
Plantation, USA
01.2009 - 01.2013
- Company Overview: a Crawford Company
- Managed all phases and aspects of project lifecycles for over 150 integrations.
- Broadspire was acquired by Crawford and Company in the early 2000’s.
- A Crawford Company
Project Manager
CONCENTRA MANAGED CARE SERVICES, INC.
Waltham, USA
01.2005 - 01.2009
- Managed all phases and aspects of project lifecycles for over 150 integrations.
Operations Manager
TALENT TREE DBA eCAREERS INTERNATIONAL INC.
Woburn, USA
01.2000 - 01.2001
- Responsibility to create, manage and administer all accounting functions and operation processes while acting as Lead Liaison for development of recruiting contracts on vendor and recruitment applicant sides.
Business Administration Manager
PENGUIN PUTNAM, INC
New York, USA
01.1993 - 01.2000
- Managing cooperative advertising partnerships.
Education
Bachelor of Arts -
New York University
01.1993
University of Florida
01.1987
Skills
- Agile Scrum
- SAFe
- Kanban
- Lean Portfolio Management
- Agile Product Management
- Lean Change Management
- Six Sigma Green Belt
- MS Project
- Jira
- PlanView
- Clarity
- Clarizen
- Azure DevOps
- JIRA Service Desk
- ServiceNow
- Smartsheets
- MS Office Suite
- Visio
- Salesforce
- Oracle
- SaaS
- PaaS
- SQL
- AWS suite
- Power BI
- Tableau
- Capital One
- D&B
- Encore
Certification
- CSM – Certified Scrum Master
- PSK1 Pending
- SAFe
Technical Specialties
- JIRA Service Desk
- ServiceNow
- Smartsheets
- MS Office Suite
- Visio
- Salesforce
- Oracle
- SaaS
- PaaS
- SQL
- AWS suite
- Power BI
- Tableau
Emerging Markets Intelligence
- Capital One
- D&B
- Encore
Management Software
- MS Project
- Jira
- PlanView
- Clarity
- Clarizen
- Azure DevOps
Methodologies
- Agile Scrum/SAFe/Kanban
- Lean Portfolio Management
- Agile Product Management
- Lean Change Management
- Six Sigma Green Belt
Timeline
Lean Portfolio Management, Product Management Consultant, Agile Leader
NEXTERA ENERGY (FLORIDA POWER & LIGHT) NEE/FPL
11.2022 - Current
Manager of Programs
INSIGHT ENTERPRISES
01.2020 - 01.2022
Agile Leader
FLORIDA POWER & LIGHT
01.2019 - 01.2020
Director of Project Management Office
VERTAFORE
01.2018 - 01.2019
Strategic Planning Consultant
TOP VALUE PROFESSIONALS
01.2017 - 01.2018
IT Planning & Governance Portfolio Management
OFFICE DEPOT
01.2014 - 01.2017
Business Development / Sales Operations Manager
TRANSUNION
01.2013 - 01.2014
EPMO & Strategic Business Intelligence Manager
CRAWFORD AND COMPANY, INC.
01.2009 - 01.2013
Project Manager
BROADSPIRE SERVICES, INC.
01.2009 - 01.2013
Project Manager
CONCENTRA MANAGED CARE SERVICES, INC.
01.2005 - 01.2009
Operations Manager
TALENT TREE DBA eCAREERS INTERNATIONAL INC.
01.2000 - 01.2001
Business Administration Manager
PENGUIN PUTNAM, INC
01.1993 - 01.2000
Bachelor of Arts -
New York University
University of Florida
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