Lisa Hicks
Plant City,FL
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Procedure Scheduler
Florida Gastroenterology Associates
05.2016 - 06.2021
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Education
High School Diploma -
Plant City High School
Plant City, FL06.1984
Skills
- Answer Telephones
- Patient Eligibility Requirements
- Specialist Referrals
- Medical Terminology Knowledge
- Reminder Calls
- Outpatient Procedures
- Diagnostic Procedures
- Insurance Authorizations
- Practitioner Support
- Timely Processing
- Scheduling Tests and Procedures
- Collecting Intake Information
- Claim Forms
- Data Entry
- HIPAA Guidelines
- Computer Proficiency
- Adaptable and Flexible
- Authorization Coordination
- CPT Coding
- Call Transfers
- Patient Admission
- Patient File Updates
- Medical Records Verification
- Patient Referral
- Accounts Payable and Accounts Receivable
- Multi-Line Telephone System Control
Timeline
Procedure Scheduler
Florida Gastroenterology Associates
05.2016 - 06.2021
High School Diploma -
Plant City High School
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