Lisa Hicks-Louis
BUENA PARK,CA
Summary
Dynamic professional with a proven track record at Los Angeles Unified School District, excelling in customer support strategies and crisis de-escalation. Recognized for fostering mentoring relationships that enhanced student engagement and satisfaction. Skilled in verbal communication and multitasking, ensuring effective team coaching and exceptional service delivery.
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Experienced Professional Development bringing 23 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor,Teacher
Los Angeles Unified School District, LAUSD
02.2004 - 11.2022
- Developed one-on-one mentoring relationships with teens, improving confidence and school engagement
- Organized group activities and workshops for 20+ participants, honing event-planning and leadership skills
- Handled sensitive situations with empathy and discretion, earning volunteer recognition
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created customer support strategies to increase customer retention.
Human Resources Assistant
Compton Community College
09.1999 - 06.2003
- Managed appointment scheduling for 30+ clients per day using digital booking systems
- Conducted customer intake, collected feedback, and resolved minor complaints, maintaining a 95% satisfaction rate
- Supported inventory of supplies and sanitized communal areas, ensuring compliance with health guidelines
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained and scheduled complex calendars.
- Managed employee exit interviews and paperwork.
- Efficiently delivered personnel information to management for speedy corrective action.
Apartment Manager
A Better Property Management
Long Beach Ca, Ca
01.1995 - 08.2000
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
- Prepared and processed lease and rental applications using Microsoft Office,Power Point and Excel.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
Education
Bachelor of Arts - Child Development,Multiple Subject Credential
California State University,Los Angeles
Los Angeles, CA03-2006
Skills
- Verbal communication
- Empathy & active listening
- Crisis de-escalation
- Multitasking under pressure
- Email management
- Business growth and retention
- Customer complaint resolution
Accomplishments
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- ESL Literacy - Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Data Organization - Organized scores of over 80 students into online database for parents' immediate access.
Certification
Certified Corporate Governance Paralegal (CCGP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Supervisor,Teacher
Los Angeles Unified School District, LAUSD
02.2004 - 11.2022
Human Resources Assistant
Compton Community College
09.1999 - 06.2003
Apartment Manager
A Better Property Management
01.1995 - 08.2000
Bachelor of Arts - Child Development,Multiple Subject Credential
California State University,Los Angeles