Summary
Overview
Work History
Education
Skills
Timeline
Server

Lisa Hildinger

Livonia,MI

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Golden Nest. Proven ability to enhance guest engagement and streamline operations in high-volume dining environments. Proficient in cash handling and POS systems, consistently delivering positive dining experiences and fostering customer loyalty.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Server

Golden Nest
02.2024 - 07.2025
  • Assisted with food and beverage service, ensuring timely delivery and customer satisfaction.
  • Maintained cleanliness of dining area, contributing to a welcoming environment for guests.
  • Supported team members during peak hours, enhancing overall workflow efficiency.
  • Learned menu items and specials to provide accurate recommendations to customers.
  • Delivered exceptional customer service to ensure positive dining experiences.
  • Processed payments and handled cash transactions with precision and accountability.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Restaurant Server

Whidbey's Daytime Eatery
11.2022 - 11.2023
  • Collaborated with kitchen staff to communicate orders and dietary restrictions efficiently.
  • Managed multiple tables simultaneously, maintaining attention to detail and accuracy.
  • Assisted in training new servers on menu items and service protocols.
  • Participated in team meetings to discuss service improvements and operational efficiency.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Sales Associate

Dillards Department Store
03.2021 - 11.2022
  • Assisted customers in product selection, ensuring satisfaction and enhancing shopping experience.
  • Processed sales transactions efficiently, maintaining accuracy in cash handling and register operations.
  • Collaborated with team members to restock merchandise, optimizing store presentation and inventory management.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Implemented visual merchandising standards consistently, enhancing store aesthetics to attract customers effectively.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Arts - Liberal Arts

Wayne State University
Detroit, MI

Nevada Real Estate License - Real Estate License Prep

Berkshire Hathaway Real Estate
Henderson, NV

Associate of Arts - Liberal Arts

Oakland Community College
Farmington Hills, MI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Suggestive selling
  • Point of sale operation

Timeline

Server

Golden Nest
02.2024 - 07.2025

Restaurant Server

Whidbey's Daytime Eatery
11.2022 - 11.2023

Sales Associate

Dillards Department Store
03.2021 - 11.2022

Bachelor of Arts - Liberal Arts

Wayne State University

Nevada Real Estate License - Real Estate License Prep

Berkshire Hathaway Real Estate

Associate of Arts - Liberal Arts

Oakland Community College

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Lisa Hildinger