Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Lisa Hill

Celina,Texas

Summary

Highly-qualified Human Resources leader with over 15 years of proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Prevail Health Services
11.2023 - Current
  • Lead the development and execution of a comprehensive HR infrastructure for a growing clinical organization, integrating workforce planning, talent acquisition, compliance, compensation, employee relations, and strategic operations. Designed and launched the company’s first full-scale employee handbook and policy suite, built from the ground up to meet state and federal legal standards, internal workflow needs, and healthcare industry compliance.
  • Directed a full-scale restructuring of all organizational positions, job descriptions, and departmental alignment in less than 90 days to support company expansion, workforce clarity, and operational accountability. Introduced scalable role architecture, leveling guidelines, and hiring criteria that now guide recruitment, training, and performance expectations.
  • Oversee high-volume clinical recruiting, including licensed professionals, educators, operations, and billing staff. Developed targeted sourcing strategies and outreach campaigns resulting in 75%+ pipeline growth within 60 days. Partnered with leadership to implement tiered compensation models tied to performance metrics, including a standardized structure based on 22 monthly billable referrals.
  • Manage all aspects of employee relations including investigations, mediations, corrective action documentation, and exit processes. Act as primary point of contact for employee conflict resolution and HR compliance matters. Ensure full legal adherence to ADA, FMLA, HIPAA, EEOC, and Texas-specific employment regulations.
  • Lead payroll, benefits, and reimbursement administration using Gusto. Created automated workflows for recurring reimbursements and stipends, and partnered with leadership and finance to forecast payroll impact tied to headcount changes and strategic growth targets.
  • Serve as the Brightree systems lead for HR, clinical onboarding, and access. Created an intake and documentation workflow aligned with clinical standards and billing compliance, including form management, referral tracking, and role-based access provisioning.
  • Established centralized license and credential tracking for all clinical staff, enabling CMS and payer compliance across active provider rosters. Serve as the E-Verify administrator and manage all employment eligibility, I-9, and background screening requirements.
  • Develop and monitor HR analytics dashboards tracking turnover, time-to-fill, workforce allocation, cost per hire, compliance completion, and referral-based compensation triggers. Translate data into executive-level reporting to guide staffing, compliance, and budgetary strategy.
  • Collaborate cross-functionally with clinical leadership, operations, and business development to ensure aligned goals across compliance, staffing, training, and care delivery. Serve as an advisor to the CEO on workforce development, growth planning, and departmental capacity modeling.
  • Direct all internal and external HR communications and play a central role in marketing development, including recruitment branding, clinic marketing material distribution strategy, print and digital design coordination, vendor selection, and usage tracking aligned with referral ROI and market expansion goals.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.

Human Resources Manager - Contract

Settlers Ridge Care Center
06.2023 - 10.2023
  • Temporary position responsible for increasing clinical and non-clinical staff, HR department restructuring, employee development and recognition program creation, and bringing facility into compliance with all Federal and State labor/employment/compensation laws.
  • Full-cycle sourcing, recruiting, onboarding, and offboarding for all facility staff, including nurses, administrators, social workers, therapists, utility, and business office positions.
  • Conducted Federal (FBI), State (DPS), E-Verify, educational, licensing, certification, and professional background checks.
  • Vetting and background checks for all facility volunteers.
  • Employee mediation and incident investigation.
  • Compliance with all HIPAA laws regulations.
  • Written and verbal communication, negotiation, and reporting to vendors, stakeholders, administrators, and regional management.
  • Medical, Dental, Direct Deposit, and 401K enrollment, changes, and updates.
  • I-9 and W-2 completions and renewals according to State regulations.
  • Developed and implemented Employee Relations Programs.
  • Conducting annual reviews, including recertification, updated background checks, one-on-one employee feedback meetings, processing salary increases, promotions or demotions, counseling, and performance improvement plans (PIP).
  • Applicant tracking system (ATS) management to ensure applicant data is accurate and updated throughout the employment process, including demographic, position, benefit, and employment status changes.
  • Designed and submitted overall facility Human Resources department Performance Improvement Plan to facility administrator, corporate CEO, and regional management.
  • Prepared, processed, and submitted facility payroll data and bonuses while correcting errors and short payments found during my audits of previous months and years.
  • Conducted orientation and training classes for all new hires.
  • Employee hours and compensation reporting and data analytics.
  • Initiated community outreach to enhance recruiting sources and to source facility volunteers.

Career Sabbatical

Family
01.2013 - 06.2023
  • Took dedicated time to raise a family through foster care and adoption, navigating emotionally complex and legally intensive processes while developing advocacy, communication, and organizational leadership skills.
  • Coordinated with state and private agencies, attorneys, and court systems to manage adoption timelines, documentation, and compliance with state foster care guidelines.
  • Advocated for trauma-informed care and educational support services, enhancing family and community engagement outcomes.
  • Developed conflict resolution, time management, and crisis response capabilities transferable to employee relations, team management, and HR case handling.

Talent Acquisition Manager

PRC
02.2007 - 01.2013
  • Managed all aspects of recruiting office with five direct reports for a large, start-up call center.
  • High volume, full-cycle recruiting for over 300 new employees with various positions during the first three months of launching the new company location.
  • Pre-employment screening, background checks and skills testing.
  • New hire orientation and on-boarding for all positions.
  • Process Improvement Plans (PIP).
  • Payroll and benefit enrollment.
  • Job description creation and job-board and social media management.
  • Management of five full-time recruiting staff.
  • Established relationships with public and private agencies to promote company.
  • High-volume recruiting to build a strong pool of qualified candidates.
  • Liaison between the corporate office and call center operations management.
  • Toured client sites to evaluate future recruiting needs and developed hiring strategies based on client staffing and production goals.
  • Employee Retention, Safety, and Community Relations committees.
  • Department budget and expense management.
  • Recruiting metrics report analysis to identify hiring and turnover trends.
  • Campaigns targeting position specific resources.
  • Dispute resolution, disciplinary action.
  • Pre-Employment background checks and license verifications.

Branch Manager

Advantage Staffing, Inc
12.2001 - 01.2007
  • Full-cycle, high-volume recruiting for several clients.
  • Sourcing, screening, interviewing, and pre-employment testing.
  • Placement services for temporary and direct-hire executive, administrative, clerical, industrial, technical, and medical (nursing, speech, physical and occupational therapists) positions.
  • Advertising management.
  • Branch budget and placement reporting.
  • Employee relations and recognition programs.
  • Payroll, unemployment and workers compensation claims.
  • Employee mediation, counseling and conflict resolution.

On-Site Staffing Program Manager

Volt Services Group
06.2002 - 11.2006
  • Managed on-site staffing program for large technical company.
  • Full-cycle recruiting for workforce of 250 on-site employees.
  • Data reporting and budget projection reports for client and VP of company.
  • Employee relations, incentive, and continued progress campaigns for optimal program and retention success.
  • Payroll processing, Payroll adjustments, and payroll deductions.
  • Employee scheduling.
  • Job fairs, advertising campaigns, and personal community program contacts for recruiting purposes.
  • Client invoicing.
  • Liaison between client and corporate office.

Education

Bachelor of Science - Human Resource Management

Colorado State University
Fort Collins, CO
06-2026

Associate of Applied Science - Human Resources And Organizational Management

Collin County Community College
Plano, TX
05-2024

Skills

  • End-to-end recruiting
  • Proficient in applicant tracking systems
  • Background verification processes
  • Payroll management
  • Knowledge of clinical terminology
  • Talent sourcing proficiency
  • Employee training programs
  • Development of performance improvement plans
  • Performance correction strategies
  • Promotion and termination processes
  • Employee off-boarding
  • Team communication facilitation
  • Employee retention analysis
  • Conducting exit interviews
  • Proficient in MS Word
  • Excel spreadsheet management
  • Presentation design
  • Calendar organization
  • Cross-functional teamwork
  • Effective organizational skills
  • Event management
  • Job board administration
  • Writing effective job descriptions
  • Effective interviewing techniques
  • Employment document drafting
  • E-Verify process implementation
  • Federal background checks
  • Facilitating reference verification
  • Workforce and department oversight
  • Database administration
  • Strong written and verbal communication
  • Strong interpersonal communication
  • Strong analytical problem-solving
  • HR policies and procedures
  • Training and mentoring
  • Compliance
  • Benefits and compensation management
  • Onboarding and orientation
  • Employment law
  • Records management
  • Recruitment and selection
  • Employee handbook development
  • HR analytics
  • Risk management
  • Microsoft office proficiency
  • Training development
  • Workforce planning
  • Compensation structuring
  • Policy enforcement
  • Performance appraisal
  • Company organization
  • Succession planning
  • Dispute mediation
  • HRIS management

Certification

  • Human Resources and Organizational Management Certification
  • HIPAA Compliance – State of Texas
  • FEMA Emergency Management Certification
  • Fair Labor Standards Act (FLSA) Certification
  • Americans with Disabilities Act (ADA) Certification
  • Conflict Ethics & Resolution Certification

Timeline

Human Resources Manager

Prevail Health Services
11.2023 - Current

Human Resources Manager - Contract

Settlers Ridge Care Center
06.2023 - 10.2023

Career Sabbatical

Family
01.2013 - 06.2023

Talent Acquisition Manager

PRC
02.2007 - 01.2013

On-Site Staffing Program Manager

Volt Services Group
06.2002 - 11.2006

Branch Manager

Advantage Staffing, Inc
12.2001 - 01.2007

Bachelor of Science - Human Resource Management

Colorado State University

Associate of Applied Science - Human Resources And Organizational Management

Collin County Community College

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