Hi, I’m
Lisa Hilliard
Houston,TX
Summary
Dynamic Customer Care Executive with a proven track record at Arise Platform, excelling in complaint handling and quality assurance. Adept at enhancing customer satisfaction through effective communication and well-organized processes. Recognized for training new team members and driving improvements in service delivery, leveraging persuasive skills to foster brand loyalty.
Overview
7
years of professional experience
Work History
Arise Platform
Customer Care Executive
01.2023 - Current
Job overview
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall service experience.
- Assisted in training new team members on customer care protocols and best practices to ensure consistent service delivery.
- Adapted quickly to evolving product knowledge, enabling accurate support for diverse customer needs and issues.
- Collaborated with cross-functional teams to streamline processes, improving response times and customer satisfaction ratings.
Homeaglow
House Manager
01.2022 - 02.2024
Job overview
- Managed daily operations, ensuring smooth functionality and high standards of service.
- Coordinated scheduling and logistics for household staff, optimizing workflow efficiency.
- Oversaw inventory management, maintaining stock levels and organizing supplies effectively.
- Implemented organizational systems to enhance household efficiency and accessibility.
Lyft
Driver Technician
03.2018 - 03.2022
Job overview
- Operated and maintained various vehicle types in compliance with safety regulations.
- Conducted routine inspections to ensure optimal vehicle performance and safety standards.
- Assisted in training new technicians on equipment handling and operational procedures.
- Coordinated schedules for maintenance and repair to minimize downtime.
Victoria's Secret & PINK
Sales Officer
08.2018 - 01.2019
Job overview
- Developed and maintained strong relationships with customers to enhance brand loyalty.
- Executed strategic sales initiatives to drive revenue growth in assigned territories.
- Analyzed customer feedback and sales trends to identify opportunities for improvement.
- Trained and mentored new staff on sales techniques and product knowledge.
Education
University of PhoenixHouston, TX
Bachelor of Science from Business
04-2017
Skills
- Customer support
- Complaint handling
- Quality assurance
- Persuasive attitude
- Call center operations
- Customer service background
- Well-organized
Certification
- Licensed Cosmetologist - 8/2014-present
Timeline
Customer Care Executive
Arise Platform
01.2023 - Current
House Manager
Homeaglow
01.2022 - 02.2024
Sales Officer
Victoria's Secret & PINK
08.2018 - 01.2019
Driver Technician
Lyft
03.2018 - 03.2022
University of Phoenix
Bachelor of Science from Business
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