Lisa Hillmer
Woodbury,MN
Summary
Intuitive, energetic and problem-solving professional recognized as a quick learner with exceptional interpersonal and analytical skills. Has the ability to manage multiple tasks in a fast-paced environment while remaining positive and upbeat. Excellent listener and communicator seeking a challenging position, utilizing current skills and abilities, with the opportunity for growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Payroll Specialist / Bookkeeper
Stovall & Associates
10.2022 - Current
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Updated employee files with new details such as changes in address or salary levels.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Resolved payroll discrepancies quickly and successfully.
- Maintained strict confidentiality of all payroll information and records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Pull Tab Sales
White Bear Lake Hockey Charitable Gambling
08.2021 - Current
- Set up pull tab games prior to sale
- Maintain appropriate account records for the sales of all pull tab games
- Handle guest transactions at the pull tab booth
- Possess a friendly and courteous personality when interacting with guests
- Promote positive guest relations
Sales Associate
White House Black Market
10.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Brand Ambassador
Self Employed
05.2018 - Current
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Credit Coordinator II
US Foods
01.2018 - 07.2020
- Monitors customer accounts for term compliance
- Negotiates payment plans and settlements
- Analyze and determine credit worthiness for new accounts
- Monitor open AR and ensure skip payments, short payments, credit memos and unapplied cash are addressed
- Coordinate collections and credit issues/resolutions with Sales and Customers
- Resolves moderately complex issues independently.
- Reduced bad debt losses by diligently monitoring customer accounts and taking appropriate action for overdue payments.
- Enhanced cash flow by ensuring timely collection of outstanding receivables through regular follow-ups with clients.
- Assisted in maintaining a healthy financial portfolio by continuously monitoring and analyzing customer credit data.
- Collaborated with sales teams to establish credit limits, enabling business growth while minimizing risks.
- Negotiated payment terms with customers to optimize cash flow and prevent delinquency issues.
- Conducted thorough credit evaluations for new customers to assess their financial stability and determine appropriate credit limits.
- Provided excellent customer service when resolving disputes, fostering positive relationships between the company and its clients.
- Assisted with new customer approval process.
- Tracked and monitored outstanding accounts.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Negotiated payment plans and loan terms with delinquent customers.
Education
Real Estate License -
Kaplan University
01.2021
Green Belt -
Six Sigma
01.2009
Bachelor of Arts: Organizational Management and Communication -
Concordia University
01.2008
Skills
- Dispute Resolution
- Sales/Customer Retention
- Month end procedures
- Credit/Collections
- Negotiations
- Portfolio Management/Analysis
- Customer Service
- Interpersonal Relationships
- Coaching/training
- Client Account Management
- Problem-Solving Skills
- Credit Reporting
- Credit Analysis
Timeline
Sales Associate
White House Black Market
10.2023 - Current
Payroll Specialist / Bookkeeper
Stovall & Associates
10.2022 - Current
Pull Tab Sales
White Bear Lake Hockey Charitable Gambling
08.2021 - Current
Brand Ambassador
Self Employed
05.2018 - Current
Credit Coordinator II
US Foods
01.2018 - 07.2020
Real Estate License -
Kaplan University
Green Belt -
Six Sigma
Bachelor of Arts: Organizational Management and Communication -
Concordia University
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