Lisa Hillmer
Woodbury,MN
Summary
Intuitive, energetic and problem-solving professional recognized as a quick learner with exceptional interpersonal and analytical skills. Has the ability to manage multiple tasks in a fast-paced environment while remaining positive and upbeat. Excellent listener and communicator seeking a challenging position, utilizing current skills and abilities, with the opportunity for growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Payroll Specialist / Bookkeeper
Stovall & Associates
Roseville, MN
10.2022 - Current
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Updated employee files with new details such as changes in address or salary levels.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Resolved payroll discrepancies quickly and successfully.
- Maintained strict confidentiality of all payroll information and records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Pull Tab Sales
White Bear Lake Hockey Charitable Gambling
White Bear Lake, MN
08.2021 - Current
- Set up pull tab games prior to sale
- Maintain appropriate account records for the sales of all pull tab games
- Handle guest transactions at the pull tab booth
- Possess a friendly and courteous personality when interacting with guests
- Promote positive guest relations
Sales Associate
White House Black Market
Woodbury, MN
10.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Brand Ambassador
Self Employed
05.2018 - Current
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Credit Coordinator II
US Foods
Plymouth, MN
01.2018 - 07.2020
- Monitors customer accounts for term compliance
- Negotiates payment plans and settlements
- Analyze and determine credit worthiness for new accounts
- Monitor open AR and ensure skip payments, short payments, credit memos and unapplied cash are addressed
- Coordinate collections and credit issues/resolutions with Sales and Customers
- Resolves moderately complex issues independently.
- Reduced bad debt losses by diligently monitoring customer accounts and taking appropriate action for overdue payments.
- Enhanced cash flow by ensuring timely collection of outstanding receivables through regular follow-ups with clients.
- Assisted in maintaining a healthy financial portfolio by continuously monitoring and analyzing customer credit data.
- Collaborated with sales teams to establish credit limits, enabling business growth while minimizing risks.
- Negotiated payment terms with customers to optimize cash flow and prevent delinquency issues.
- Conducted thorough credit evaluations for new customers to assess their financial stability and determine appropriate credit limits.
- Provided excellent customer service when resolving disputes, fostering positive relationships between the company and its clients.
- Assisted with new customer approval process.
- Tracked and monitored outstanding accounts.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Negotiated payment plans and loan terms with delinquent customers.
Education
Real Estate License -
Kaplan University
01.2021
Green Belt -
Six Sigma
01.2009
Bachelor of Arts: Organizational Management and Communication -
Concordia University
01.2008
Skills
- Dispute Resolution
- Sales/Customer Retention
- Month end procedures
- Credit/Collections
- Negotiations
- Portfolio Management/Analysis
- Customer Service
- Interpersonal Relationships
- Coaching/training
- Client Account Management
- Problem-Solving Skills
- Credit Reporting
- Credit Analysis
Timeline
Sales Associate
White House Black Market
10.2023 - Current
Payroll Specialist / Bookkeeper
Stovall & Associates
10.2022 - Current
Pull Tab Sales
White Bear Lake Hockey Charitable Gambling
08.2021 - Current
Brand Ambassador
Self Employed
05.2018 - Current
Credit Coordinator II
US Foods
01.2018 - 07.2020
Real Estate License -
Kaplan University
Green Belt -
Six Sigma
Bachelor of Arts: Organizational Management and Communication -
Concordia University
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