Felicia Hines
Greenfield
Summary
Skilled cook with a strong focus on safe food handling and allergen awareness. Committed to maintaining clean work areas and training teams to enhance meal preparation efficiency.
Overview
30
30
years of professional experience
Work History
Cook
Greenfield Central High School
Greenfield, IN
04.2016 - Current
- Crafted and executed balanced meal plans in compliance with dietary guidelines.
- Train new team members in food preparation techniques and safety protocols.
- Implemented portion control measures to enhance meal consistency and quality.
- Developed positive relationships with students, promoting healthy eating habits.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Assistant Store Manager
Specks Pet Supply
Greenfield, IN
05.2011 - 02.2016
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints effectively, improving satisfaction ratings.
- Collaborated with management on store layout adjustments to enhance shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Purchasing Assistant
Central Supply Company
Indianapolis, IN
09.2000 - 03.2005
- Managed purchase orders and vendor communications to ensure timely delivery of supplies.
- Analyzed market trends to identify cost-saving opportunities in purchasing strategies.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Managed inventory levels effectively.
Administrative Assistant
Southern Bells Franchise
Indianapolis, IN
10.1995 - 08.2001
- Developed systems for effective data entry, enhancing accuracy and reducing processing time for reports.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Prepared and delivered operational performance reports to inform management.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Supported marketing efforts by coordinating logistics for promotional events and product launches.
- Completed daily logs for management review.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased customer service success rates by quickly resolving issues.
- Supported data analysis efforts to identify process improvements and operational metrics.
- Maintained accurate records of departmental activities, facilitating easy access to essential data when needed.
Education
High School Diploma -
Greenfield Central High School
Greenfield, INSkills
- Cooking
- Food preparation
- Attention to safe food handling procedures
- Allergen awareness
- Cleaning and organization
- Food handling
Timeline
Cook
Greenfield Central High School
04.2016 - Current
Assistant Store Manager
Specks Pet Supply
05.2011 - 02.2016
Purchasing Assistant
Central Supply Company
09.2000 - 03.2005
Administrative Assistant
Southern Bells Franchise
10.1995 - 08.2001
High School Diploma -
Greenfield Central High School