Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Hinton

Garner,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.

Overview

8
8
years of professional experience

Work History

DIGITIAL PERSONAL SHOPPER

WALMART
07.2020 - Current
  • Consult with customers to assess desires and offer optimal products and services to meet individual needs
  • Enhance client satisfaction by providing personalized shopping experiences based on individual styles and preferences
  • Memorize store layouts and planograms to fulfill orders using the shortest, most efficient route
  • Track substitutions and inform customers of changes
  • Place completed orders in labeled, temperature-appropriate storage pending customer pick-up
  • Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Develop professional relationships with customers to establish repeat business and increase trust
  • Gain customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor
  • Build relationships with customers and the community to promote long-term business growth
  • Informed customers of promotions to increase sales productivity and volume

Swing manager

MCDONALDS
08.2016 - 07.2020
  • Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution
  • Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, proactively addressing any issues before they escalated
  • Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment
  • Streamlined order processing for faster service times, contributing to positive customer feedback
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks, and upselling food and beverages
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment

Education

Associate of Applied Science - Medical Assistant

ECPI University
Raleigh, NC
08-2025

High School Diploma -

Cleveland High School
Clayton, NC
08.2018

Skills

  • Data management
  • Payment Processing
  • Excellent written and oral communication
  • Customer Relations
  • Money handling abilities
  • Strategic sales knowledge
  • Complaint resolution
  • Sales and marketing support
  • De-Escalation Techniques
  • Microsoft Office Suite
  • Customer Service
  • Good communication skills

Timeline

DIGITIAL PERSONAL SHOPPER

WALMART
07.2020 - Current

Swing manager

MCDONALDS
08.2016 - 07.2020

Associate of Applied Science - Medical Assistant

ECPI University

High School Diploma -

Cleveland High School

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Lisa Hinton