Lisa Hinton
Cyril,OK
Summary
Dynamic customer service representative with a proven track record at Five Oaks Medical, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and maintained meticulous records for effective follow-up. Skilled in data entry and fostering client relationships, ensuring high satisfaction and retention rates.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer service rep
Five Oaks Medical/grady Memorial
09.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Family Support Specialist
Department of Human Services
08.2009 - 08.2018
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Developed personalized service plans for each family to address their specific needs and goals.
- Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
- Connected families with appropriate community resources for financial, emotional, and educational assistance.
- Collaborated with multidisciplinary teams to ensure coordinated care and services for families in need.
Education
Bachelor of Science - Psychology
Usao
Chickasha, OK04-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Staff education and training
Timeline
Customer service rep
Five Oaks Medical/grady Memorial
09.2020 - 03.2021
Family Support Specialist
Department of Human Services
08.2009 - 08.2018
Bachelor of Science - Psychology
Usao
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