Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

LISA HODGE

COUNCIL BLUFFS,IA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Multi-tasking Team Leader well-known for executing successful, new planning initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with 10 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

8
years of professional experience

Work History

Sam's Club
Council Bluffs, IA

Team Lead
10.2018 - 07.2021

Job overview

  • Supervise associates Place orders Answers phones Teach and train Make schedules Conduct interviews for potenial associates Produce and stock product Do inventory and audits monthly.

American Clothing
Council Bluffs, IA

Operations Manager
01.2014 - 07.2018

Job overview

  • Answer calls, help customers, schedule appointments, setup delivery routes, hiring and firing, payroll, prepare reports in excel.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

East High School

High School Diploma

University Overview

signs Employment History

Nurse Aide

University Overview

SE Community College

Occupational Licenses, Certificates and Training

University Overview

History 11/2019 - 11/2024 Certified Food Safety Manager National Registry of Food Safety Professionals
01.1993

University Overview

Skills

  • Production monitoring
  • Quality control
  • Equipment Maintenance
  • Resource Allocation
  • Employee Evaluation
  • Workplace safety
  • Staff education and training
  • Safety processes and procedures
  • Complaint resolution
  • Detail-oriented
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Invoice Preparation and Processing
  • Establishing and Maintaining Customer Relationships
  • Excellent Attention to Detail
  • Time Management

Timeline

Team Lead
Sam's Club
10.2018 - 07.2021
Operations Manager
American Clothing
01.2014 - 07.2018
East High School
High School Diploma
Nurse Aide
SE Community College
Occupational Licenses, Certificates and Training
History 11/2019 - 11/2024 Certified Food Safety Manager National Registry of Food Safety Professionals
LISA HODGE