Lisa Hoffman
Aggressively Helpful Admin Assistant
Punta Gorda,FL
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Professional in attending to phone calls and updating calendars and schedules. Experienced using: Microsoft Office, Google Sheets, Answer Connect, Yardi, Matrix Care, and Centerpoint Connect. Welcomes special projects.
Overview
8
8
years of professional experience
Work History
Receptionist - Sales Support
Roofs Only FL
Port Charlotte, FL
05.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, text messages and emails, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for potential clients to meet with roofing experts for quotes.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including requesting documents, typing letters and emails, filing documents, and scanning and copying documents.
- Assisted with special projects assigned by management when required.
- Updated and recorded customer or client information to maintain accounts.
Community Coordinator
Christian Health - Summer Hill Apartments
Wayne, NJ
02.2018 - 12.2022
- First point of contact for residents, visitors and contractors providing direction and assistance.
- Maintained database using Yardi software for 164 affordable and market value housings units in two buildings.
- Assisted Leasing Manager and Resident Director with new resident orientation, property policies and move out instructions.
- Communicated and tracked all steps of the recertification and lease renewal process for this senior population.
- Collected, posted and updated rent in MatrixCare software.
- Practiced clear, concise writing in a patient and empathetic style respectfully accommodating the unique population. Notary for residents.
- Participated in town hall meetings to discuss current issues affecting the residents and recording minutes for publication in monthly newsletters. Assisted with powerpoint presentations, community flyers and surveys.
Customer Service Representative
Signs For Today
Rockaway, NJ
03.2016 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services for individual and corporate accounts.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Updated databases with new and modified customer data.
Education
Some College (No Degree) - Business
Eastwick College
Ramsey, NJSome College (No Degree) - Graphic Design
Center For Advanced Learning
Manhattan, NYSkills
- Administrative Support
- Scheduling
- Data Entry
- File Management
- Service-oriented mindset
- Calendar Management
- PC proficient
- Spreadsheet tracking
Affiliations
- I enjoy volunteering with The Parrot Outreach Society in Punta Gorda and using LinkedIn Learning as a career resource.
References
References available upon request.
Timeline
Receptionist - Sales Support
Roofs Only FL
05.2023 - Current
Community Coordinator
Christian Health - Summer Hill Apartments
02.2018 - 12.2022
Customer Service Representative
Signs For Today
03.2016 - 03.2018
Some College (No Degree) - Business
Eastwick College
Some College (No Degree) - Graphic Design
Center For Advanced Learning