Summary
Overview
Work History
Education
Skills
Timeline
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LISA HOGAN

Norristown,PA

Summary


Cash Applications and Collections Professional with strong focus on effective team collaboration and driving results. Skilled in streamlining both cash application and collections processes and adept at resolving discrepancies to optimize financial accuracy. Known for adaptability and reliability, ensuring smooth operations and meeting organizational goals. Proficient in financial software, reconciliation, and problem-solving, with keen eye for detail and commitment to excellence in financial management.

Overview

21
21
years of professional experience

Work History

Cash Application Supervisor

Lasko Products
07.2022 - 05.2025
  • Oversaw the accurate posting $5M+ in daily cash receipts.
  • Reduced unapplied cash balances by diligently investigating root causes and implementing corrective actions as needed.
  • Enhanced cash application efficiency by streamlining the reconciliation process and reducing discrepancies.
  • Maintained communication with customers regarding outstanding invoices, facilitating prompt payment and reducing delinquency rates.
  • Assisted in month-end financial close processes, contributing to accurate reporting and analysis of company finances.
  • Supervised a team of cash application specialists for improved accuracy and productivity in daily tasks.
  • Managed a portfolio of approximately 36 high-volume, high-dollar Big Box accounts (e.g., Costco, Home Depot, Target) totaling ~$30MM in revenue.
  • Regularly utilized multiple third-party portals for payment confirmation and dispute resolution.
  • Played a key role in building out and mentoring the cash application team.
  • Supported and coached collectors across the team, improving collaboration and workflow.
  • Operated in a fast-paced, controls-driven environment emphasizing segregation of duties within the A/R process.
  • Collaborated with sales and logistics to strengthen internal communications.
  • Successfully recovered over $5MM in previously considered uncollectible cash.
  • Streamlined reconciliation procedures, enhancing efficiency in identifying discrepancies in accounts.
  • Analyzed cash flow trends, providing insights to enhance forecasting accuracy and decision-making.
  • Monitored daily bank transactions for accuracy and completeness, addressing any discrepancies swiftly to maintain financial records'' accuracy.
  • Conducted internal audits on cash application activities, ensuring adherence to established policies and procedures while identifying opportunities for improvement.

Accounts Receivable and Billing Manager

Preferred Sands
03.2015 - 06.2022
  • Reduced DSO from 50 to 40 days,
  • Oversaw billing operations, ensuring accuracy and compliance with company policies.
  • Developed and implemented streamlined invoicing processes to enhance efficiency.
  • Led a 7 member team.
  • Conducted weekly one on one meetings with AR Analyst to review aging and discuss any problematic accounts.
  • Collaborated with IT to enhance reporting capabilities creating greater visibility into measurable metrics.
  • Created Weekly Cash Forecasting Report.
  • Applied customer payments including credit card transactions.
  • Entered invoices on third party portals.
  • Reviewed customer Credit Applications with authorization up to $250,000.00.
  • Maintained a customer Portfolio of upwards to $80MM and as little as $1MM.
  • Evaluated all orders for credit release.
  • Designed the process and implementation of Consolidated Invoicing.
  • Created instructional manuals for ERP system along with other training materials.
  • Managed Customers Portal Onboarding and Maintenance.
  • Monitored and Reported on deviations from standard credit terms.
  • Ensured timely month end close and yearly audits.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Led monthly Finance and Sales Team Meetings.
  • Conducted performance reviews and implemented improvement plans.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.

Revenue Management Team Lead

Houghton International
04.2010 - 11.2014
  • Primary Responsibilities were but not limited to: Providing direction, training guidance and feedback to all team members.
  • Managed a customer portfolio of approximately 300 accounts with a dollar value of $11MM in both US and Canadian Currency.
  • Managed the portfolio to 80% current
  • Cultivated Relationships with both internal and external customers.
  • Provided yearly audit support.
  • Researched all customer disputes and deductions.
  • Served as back-up for Cash Application.
  • Oversaw and facilitated monthly team meetings.
  • Maintained 95% or greater accuracy for call recording.
  • Review and release pending orders under credit review.

Credit Administrator

US Supply CO
08.2004 - 04.2008
  • Daily collection calls and record keeping.
  • Resolution of all past due account balances.
  • Ensuring that bad checks were handled timely including contacting the police and court appearances.
  • Evaluating new credit applications while recommending appropriate credit limits.
  • Set up and Maintained all new account files.
  • Reviewed all accounts for credit limit increases / decreases.
  • Responded to all outside credit inquires.
  • Reviewed and approved pending orders for credit release.
  • Processed collection and final demand letters.
  • Writing welcome or denial letters for credit applicants.
  • Worked closely with all 13 branch managers on a daily / monthly basis.
  • Assisted in resolving billing discrepancies.
  • Prepared Monthly reports for outside credit group meetings.

Education

Bachelor Of Science - Business Management

University Of Phoenix
New Philadelphia, PA
01.2013

Skills

  • Accounts receivable management
  • Debt recovery expertise
  • Detailed account reconciliation
  • Comprehensive account assessment
  • Invoice management
  • Critical evaluation abilities
  • Payment analysis
  • Aging report analysis
  • Team development
  • Effective collaboration skills
  • Effective leadership
  • Financial forecasting
  • Experience with Adobe applications
  • Proficient in Microsoft Office Suite
  • Experience with Oracle, SAP, Infor, and QAD

Timeline

Cash Application Supervisor

Lasko Products
07.2022 - 05.2025

Accounts Receivable and Billing Manager

Preferred Sands
03.2015 - 06.2022

Revenue Management Team Lead

Houghton International
04.2010 - 11.2014

Credit Administrator

US Supply CO
08.2004 - 04.2008

Bachelor Of Science - Business Management

University Of Phoenix

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LISA HOGAN