Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Lisa Holder

Tulsa,OK

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Family Dollar
03.2024 - Current
  • Tobacco count
  • Safe count
  • Opening and closing paperwork
  • Open and close store
  • Stocking
  • Bank runs
  • Cashier
  • Take money in forms of cash, card and check
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

Home Health Care Aide

BIOS CORPORATION
05.2021 - 04.2022
  • Housekeeping
  • Cooked meals
  • Laundry
  • Changed client
  • Handed out medicine
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Built strong relationships with patients and their families through open communication and empathetic listening skills.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored patient vital signs regularly to detect changes in health status early on and report concerns promptly to healthcare professionals.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted disabled clients to support independence and well-being.

Food Ambassador

Saint John's Hospital
01.2018 - 09.2019
  • Took patient food orders for the day
  • Passed out breakfast, lunch as well as dinner
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Maintained clean, organized and professional work environment.
  • Worked with team to achieve sales goals for products.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Provided exceptional customer service to drive satisfaction.
  • Engaged customers to communicate key product features.

Customer Service

Braum's Ice Cream and Dairy Stores
07.2015 - 06.2016
  • Took customer orders
  • Handled cash
  • Cleaned lobby

Education

High school -

Sapulpa High School
Sapulpa, OK
12.2018

Skills

  • Home Care
  • Laundry
  • Caregiving
  • Cleaning Experience
  • Meal Preparation
  • Food Preparation
  • Cooking
  • Senior Care
  • Childcare
  • Customer service
  • Cash handling
  • Hospital experience
  • Experience with children
  • Communication skills
  • Computer skills
  • Classroom experience
  • Toddler care
  • Organizational skills
  • Cash register
  • Sanitation
  • Presentation skills
  • Guest services
  • Serving
  • POS
  • Basic math
  • Phone etiquette
  • Grocery store
  • Food handling
  • Restaurant experience
  • Infant Care
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision
  • Task delegation
  • Conflict resolution
  • Workload management
  • Retail operations
  • Sales strategies
  • Retail operations management

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Family Dollar
03.2024 - Current

Home Health Care Aide

BIOS CORPORATION
05.2021 - 04.2022

Food Ambassador

Saint John's Hospital
01.2018 - 09.2019

Customer Service

Braum's Ice Cream and Dairy Stores
07.2015 - 06.2016

High school -

Sapulpa High School

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Lisa Holder