Lisa Holland
16 Stephanies Road, Hampton,VA
Summary
Experienced with a passion for details and quality Customer Service and Administrative skills. I’m seeking a career advancement working with the city in administration to achieve and exceed. Good communication, organizational skills, able to work on my own or with a team.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative Technician
NN Public Works Wastewater Division
03.2022 - Current
- Provides administrative support to Wastewater Administrators and department Supervisors creating weekly employee labor reports to verify combined overtime reports with ELM labor to verify costs in Cityworks on work orders. Creates work order issue reports to correct any data on work orders missing, needed or incomplete information.
- Watches and acknowledges alarms for Pump Station Scada system and maintains daily log for Pump Station alarms. Dispatches necessary alarms to routes by radio or phone daily. Updates route contacts and alternate log for Pump Stations.
- Maintains daily log for all Service Requests that come in from 311. Dispatches with Aims, Stoppages and Construction for necessary information at each address to input in City Works. Inquires about all Service Request that are not complete, to make sure all are dispatched and information is logged into Cityworks. Make sure all work orders are attached to correct Service Requests for repairs.
- Oversees Purchase orders that are assigned to me for payment, verify and receipt invoices into Munis, put necessary costs from Pembroke, Lady Lockley, Lawn Ventures on works orders, create and maintain their blanket purchase order spreadsheet. Close and create purchase orders for new fiscal year and one time purchase orders that are needed.
- Verifies completed and JCPI work orders have correct information, cost, and custom fields to close. Develops a log for any work order issue and reaches out to employees to correct.
- Maintains Wastewater training and information boards. Updates all employee logs for assigned radio numbers, fire emergency logs, and routes.
- For Wastewater storeroom issues soil, stone to work orders. Created a system for crews to turn in amounts they haul out of enterprise to enter on worker orders to add all additional costs.
- Coordinates interviews with applicants for Wastewater after supervisors screen applications, completes reference checks from previous employee's and makes sure necessary paperwork is signed and received.
Staff Technician
Newport News Tourism
04.2017 - 03.2022
- Oversees the complete mail operation for Newport News Tourism and the Visitor Center, including daily inquiries, AAA requests, group mailings, media mailings, material preparation, and special projects
- Researches and implements the most efficient mailing methods, while ensuring the addresses are accurate and up to date
- Fulfills bulk shipment requests for Newport News Tourism publications and city-owned museums
- Oversees brochure maintenance, not only for the Newport News publications, but all the brochures throughout the state displayed at the Newport News Visitor Center
- Prepares monthly brochure reports for all the Newport News Visitor Center’s bulk mailings and continuously tracks the postage funds used for mailings
- Distributes all new publications as they are published
- Promotes Newport News hotel accommodations, attractions, restaurants, shopping venues, events and other places and activities to walk-in visitors and callers to encourage visitation to the City of Newport News
- Conducts and records visitor surveys and daily statistics.
Office Assistant
Newport News Tourism
11.2014 - 04.2017
- Promotes Newport News hotel accommodations, attractions, restaurants, shopping venues, events and other places and activities to walk-in visitors and callers to encourage visitation to the City of Newport News
- Conducts and records visitor surveys and daily statistics
- Assists with data entry and mail preparation; locates articles from newspapers and other media and routes to tourism staff
- Assists with maintaining appearance of Visitor Center lobby; restocks brochures and ensures cleanliness; proofreads promotional materials and updates visitor information
- Mails out daily brochures and mailings for events and information requested
- Keeps inventory of in house brochures and mailings.
Central Work Force Manager
633rd FFS Squadron
07.2011 - 02.2013
- Oversaw the dispatch and work force management of assigned staff in support of facility operations for food service workers, cooks, bartenders, wait staff and laborers
- Developed comprehensive tracking system for labor force to provide continuity and back-up in the event of absence or requirement for an audit trail
- Conducted interviews and hired employees for labor pool within the 633rd FSS Squadron for civilian employees
- Opened Rickenbacker’s coffee and sandwich shop with the Langley Inn
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
- Processed all payroll for labor force and Rickenbacker’s staff through SETS payroll system.
Club Catering Manager
Langley AFB Officers’ Club
02.2001 - 06.2011
- Oversaw all aspects of high-profile social and military, wedding receptions, luncheons, dinners, club membership events, commander’s calls events
- Prepared special function contracts; proposed menus based on function type, size, and budget
- Negotiated and contracted with outside vendors, including florists, party rental companies, temporary staffing companies, and audiovisual vendors
- Developed floor plans and seating assignments and designed tasteful decorations
- Responsible for all interviewing, hiring, training and scheduling of catering and laborer staff at the Langley Officers club
- Informed dining room and kitchen personnel of food and beverage requirements
- Examined the preparation and presentation of food and beverages
- Communicated with guests, solved issues and received feedback on service
- Provided pre-event and post-event financial support documentation, weekly budget forecasts, and accrual reports
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Supervised Bar staff, setup and stocked special event bars
- Inventoried liquor, beer and wine for special functions.
- Supervised Catering Staff, made weekly schedules, approved time sheets and upcoming vacation and sick time. Trained staff on job requirements, assigned duties to staff.
Operations Clerk
Langley AFB Officers’ Club
01.1995 - 02.2001
- Assisted the catering supervisor in making arrangements and reservations with members in person or by letter for banquets
- Assisted the catering manager in maintaining logs of all special function forms by number, date, type of function, club card number and member name
- Upon completion of function, completed all charges and cost, prorated all tips to employees for catering manager’s reviews
- Prepared weekly summary of work schedule for catering personnel for supervisor’s review and implantation
- Assisted in training personnel and evaluate employees work performance.
Skills
- Communication
- Interpersonal Skills
- Problem-Solving Abilities
- Multi-Tasking
- Dependable
- Client and Vendor Relations
- Documentation and Reporting
- Organizational Skills
- Proficient in Microsoft Word, Excel and PowerPoint
Certification
- Information Assurance Awareness Training
- Force Protection Training
- Human Relations and Information Training
- Customer Service Training
- Constructive Confrontation Class
- Assumption and Perception Class
- Civilian Response to Active Shooter
- Pathways Classes
Committees
- Public Works Employee Recognition Committee
- Wellness Committee Representative
Other
Enrolled in Leadership Development 1 - Graduate in June 2024
Timeline
Administrative Technician
NN Public Works Wastewater Division
03.2022 - Current
Staff Technician
Newport News Tourism
04.2017 - 03.2022
Office Assistant
Newport News Tourism
11.2014 - 04.2017
Central Work Force Manager
633rd FFS Squadron
07.2011 - 02.2013
Club Catering Manager
Langley AFB Officers’ Club
02.2001 - 06.2011
Operations Clerk
Langley AFB Officers’ Club
01.1995 - 02.2001
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