Lisa Hollen
Lewisberry,PA
Summary
Sustain a position within an organization that enables me to take on new situations, challenges, and opportunities. Provide quality contributions to my employer in order for growth of the business and client satisfaction. Demonstrated skills in managing data, customer service and business communication. Well-versed in the best practices and standard procedures in the Retail and consulting industries and handling all administrative requirements with speed, efficiency and professionalism. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
32
32
years of professional experience
Work History
Director of Business Services
Corstang and Associates Inc.
Harrisburg, PA
04.2017 - 12.2023
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
Owner/Manager of Operations
Maroons Sports Bar LLC
Pottsville, PA
09.2013 - 01.2015
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Kept records for production, inventory, income, and expenses.
Owner
Serendipity Country Candle
Pittsburgh, PA
11.2002 - 09.2009
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Determined pricing for products or services based on costs and competition.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Established wholesale, retail and fundraising to grow sales and profits.
Business Analyst
Mellon Bank
Pittsburgh, PA
05.1992 - 09.2002
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Analyzed existing systems and processes to identify areas of improvement.
Education
Certificate of Business - Business Services
Sawyer School of Business
08-1985
High School Diploma -
Gateway Senior High School
Monroeville, PA05-1984
Skills
- Operations Management
- Logistical Planning
- Administrative Management
- Customer Relations
- Report Preparation
- Appointment Scheduling
- Business Operations Knowledge
- Administrative Leadership
- Presentation Development
- Business Acumen
Affiliations
- Traveling
- Reading
- Yoga
Timeline
Director of Business Services
Corstang and Associates Inc.
04.2017 - 12.2023
Owner/Manager of Operations
Maroons Sports Bar LLC
09.2013 - 01.2015
Owner
Serendipity Country Candle
11.2002 - 09.2009
Business Analyst
Mellon Bank
05.1992 - 09.2002
Certificate of Business - Business Services
Sawyer School of Business
High School Diploma -
Gateway Senior High School