Lisa Holmgreen
Winona,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full time Supply Chain Specialist position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supply Chain Analyst
Fastenal Company
05.2023 - Current
- Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
- Reduced inventory holding costs through effective demand planning and supplier management strategies.
- Built long-term relationships due to prompt and courteous service.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Streamlined procurement processes, enhancing supplier relationships and reducing lead times for critical materials.
- Contributed to positive work environment by actively participating in team-building activities and sharing problematic situations to trouble shoot as group and learn new ways to solve problem at hand.
Auto Insurance Specialist
Fastenal Company
02.2022 - 05.2023
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
- Enhanced customer experience by promptly addressing inquiries and resolving issues related to auto insurance policies.
- Negotiated favorable settlements for Fastenal Company involved in claims disputes, protecting their interests while minimizing financial losses.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Worked closely with claims adjusters to expedite claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust.
- Registered customer information on database to enable tracking history and maintain accurate records.
Assistance Store Lead
Kwik Trip
03.2019 - 02.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Ensured compliance with company policies and procedures.
- Coordinated successful promotional events that attracted new customers and increased average transaction values.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Managed supply chain by walking sales floor daily adjusting inventory needs based on demand, bad merchandise, current in store sales.
- Organized shift meetings to communicate and resolve issues for night operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
Assistant Food Service Lead
Kwik Trip
09.2018 - 03.2019
- Improved customer satisfaction by consistently providing friendly and efficient service to patrons.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Maintained a clean and inviting dining area, contributing to an enjoyable customer experience.
- Managed cash handling procedures, ensuring accuracy in daily reports and minimizing discrepancies during shift changes.
- Handled customer complaints promptly and professionally, turning negative experiences into positive outcomes whenever possible.
- Maintained compliance with all company policies, procedures, and local health regulations to ensure a safe and healthy work environment for all employees.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Supported/Promoted unique events for daily and weekly special promotions to drive sales.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Ensured food safety compliance by regularly conducting thorough inspections of kitchen equipment and work areas.
- Increased sales through the promotion of daily specials and seasonal menu items.
Kitchen Lead
Hixton Travel Plaza
08.2003 - 09.2018
- Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Developed new menu items, incorporating seasonal ingredients and current food trends.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Stocked and rotated food items according to expiration dates.
- Maintained composure and work quality while under stress.
- Trained new staff on food preparation and safety procedures.
- Monitored food temperature, discarding items not stored correctly.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Education
High School Diploma -
Lincoln High School
Alma Center, WI05.1993
Skills
- Written and Verbal Communication
- Inventory management
- Order processing
- Inventory Restocking
- Materials Tracking
- Purchasing Processes
Certification
Dedicated to continuing education, staying up to date on current vendor products, tracking shipments, monitoring stock at Fastenal Company hubs. Staying up to date on current policies and guidelines to the Fastenal Company Supply Chain. I look forward to taking on new projects to further my knowledge to help reduce costs and resolve problematic issues quickly.
Timeline
Supply Chain Analyst
Fastenal Company
05.2023 - Current
Auto Insurance Specialist
Fastenal Company
02.2022 - 05.2023
Assistance Store Lead
Kwik Trip
03.2019 - 02.2022
Assistant Food Service Lead
Kwik Trip
09.2018 - 03.2019
Kitchen Lead
Hixton Travel Plaza
08.2003 - 09.2018
High School Diploma -
Lincoln High School