Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lisa Holzbach

Redford

Summary

Dynamic retail professional with extensive experience, excelling in customer service and team collaboration. Proven track record in enhancing sales through strategic merchandising and effective inventory management. Skilled in cash handling and training staff, fostering a goal-oriented environment that drives exceptional customer satisfaction.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

14
14
years of professional experience

Work History

Sales Associate

Dollar Tree
12.2024 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register efficiently, handling transactions accurately and promptly.
  • Stocked shelves regularly, ensuring products were organized and accessible for customers.
  • Maintained cleanliness and organization of sales floor to promote a welcoming environment.

Assistant Store Manager

Dollar General
04.2020 - 11.2024
  • Assisted in daily store operations, ensuring compliance with company policies and procedures.
  • Supported inventory management by conducting regular stock audits and maintaining accurate records.
  • Trained new staff on customer service standards and operational protocols to enhance team performance.
  • Collaborated with team members to resolve customer inquiries, improving overall satisfaction rates.
  • Implemented promotional displays based on seasonal trends to boost product visibility and sales opportunities.
  • Maintained cleanliness and organization of store environment, promoting a welcoming atmosphere for customers.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Cashier

Home Depot
04.2011 - 07.2017
  • Processed customer transactions efficiently using POS systems, ensuring accurate cash handling.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Maintained clean and organized checkout areas to enhance customer experience and streamline operations.
  • Implemented strategies to reduce wait times during peak hours, improving overall service efficiency.
  • Built relationships with customers to encourage repeat business.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Education

No Degree - Developmental Psychology

Schoolcraft College
Livonia, MI

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Store opening and closing
  • Sales expertise
  • Complex Problem-solving

Interests

  • Music
  • Crafting and DIY Projects
  • Interior Design
  • Creative Writing

Timeline

Sales Associate

Dollar Tree
12.2024 - Current

Assistant Store Manager

Dollar General
04.2020 - 11.2024

Cashier

Home Depot
04.2011 - 07.2017

No Degree - Developmental Psychology

Schoolcraft College

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