Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Lisa Hon

Lisa Hon

Wisconsin Dells,WI

Summary

Insightful professional in the scientific research and analysis sector, known for high productivity and efficiency in task completion. Possess specialized skills in data interpretation, laboratory management, and statistical analysis. Excel in teamwork, problem-solving, and adaptability, ensuring seamless collaboration and innovative solutions to complex challenges.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Laboratory Technician

Altria
Baraboo, Wisconsin
07.2019 - Current
  • Performed data entry into laboratory and company information systems.
  • Completed data entry tasks for inventory tracking purposes.
  • Conducted system analysis and testing to identify and resolve technical issues, or inefficiencies.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Input clear customer account notes in internal computer systems to document return reasons.
  • Processed customer returns, ensuring accuracy and compliance with company policies.
  • Provided technical support and training to new laboratory personnel, enhancing team skills and performance.
  • Performed root cause analysis on failed components or assemblies and resolved complex technical issues.

Co-Owner

Verlo Mattress Factory Stores
Portage, Wisconsin
07.2019 - 07.2023
  • Built relationships with key stakeholders, such as clients, partners, and investors.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Recorded debit, credit, and account transactions in computer spreadsheets and databases.
  • Reconciled or entered report discrepancies found in financial records.
  • Maintained accurate financial records and documentation in compliance with company policies.
  • Entered data into accounting software programs, such as QuickBooks.
  • Assisted with month-end and year-end close processes, preparing the necessary journal entries.
  • Matched orders with invoices, and recorded required information.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.

QC Laboratory Technician

Encapsys Microencapsulation
Portage, WI
06.2014 - 06.2019
  • Conducted investigations into out-of-specification results; identified root cause of OOS results and implemented corrective actions.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Trained other personnel on proper operation of laboratory instruments and techniques used in testing activities.
  • Received and inspected raw materials.
  • Conducted tests on product samples and recorded results.
  • Investigated or reported questionable test results.
  • Reviewed documents such as test reports, batch records, QC specifications for accuracy prior to release of product batches to ensure compliance with applicable standards.

Education

Bachelor of Science - Technical Management

Southern New Hampshire University, Hooksett, NH
05-2024
  • Dean's List
  • President's List

Associate of Science - Water Quality

Moraine Park Technical College, Fond Du Lac, WI
05-2013
  • High Honors

Skills

  • Data entry and management
  • Laboratory research and development
  • Regulatory compliance
  • Statistical analysis
  • Salesforce expertise
  • Intellect QMS AI software experience
  • Microsoft Office Suite proficiency

Certification

  • Six Sigma Green Belt

References

References available upon request.

Timeline

Senior Laboratory Technician - Altria
07.2019 - Current
Co-Owner - Verlo Mattress Factory Stores
07.2019 - 07.2023
QC Laboratory Technician - Encapsys Microencapsulation
06.2014 - 06.2019
Southern New Hampshire University - Bachelor of Science, Technical Management
Moraine Park Technical College - Associate of Science, Water Quality

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