Lisa Honore'
Port Deposit,MD
Summary
Performance-driven Vice President with 21 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Real Estate Assistant
Children Hospital Of Philadelphia
06.2017 - Current
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Ensured compliance with real estate laws and regulations through meticulous record-keeping practices and staying up-to-date on industry changes.
- Maintained efficient office operations by handling errands and administrative functions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Vice President of Operations
Healthy Solutions Inc
07.2002 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased profitability with cost control measures and revenue generation initiatives.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
- Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
- Drove sustainable growth and profitability by staying current with industry trends and adapting operational strategies accordingly.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Increased company growth through collaboration with sales and marketing departments.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Medical Office Administrator
Allen B Myers DO, PC / David J Abrams DO, PC, MD
08.1988 - 01.2008
- Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Completed bi-weekly payroll for 16 employees.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Strengthened relationships with vendors and suppliers, negotiating favorable contract terms for medical supplies and services.
- Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to administrators.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Developed comprehensive policies and procedures for various aspects of medical office management, ensuring consistency across departments and teams.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Evaluated employee performance regularly through constructive feedback, offering support for professional development opportunities when appropriate.
- Pulled charts and prepared for nurse and doctor assessment.
- Verified benefits and worked with insurance companies to obtain payments.
- Reviewed and sent medical records to other physicians upon request.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Oversaw office records and maintained strict document control.
- Trained all new employees on records management system.
- Entered procedure codes and diagnosis codes into medical billing software.
- Managed appointments, registrations and patient relations in busy medical office.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Devised appointment guidelines and schedules for over 40 treatment appointments each day.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Transcribed 40 medical records per week.
- Aided with prescription refill requests.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
High School Diploma -
Upper Darby Senior High School
Drexel Hill, PANo Degree -
Cecil Community College
North East, MDSkills
- Patient Care Advocacy
- Encryption Software
- Customer Service
- Follow-Up Skills
- Vendor Relations
- Reading Comprehension
- Patient Relations
- Operational Requirements
- Employee Timesheet Processing
- Clerical Support
- Communications
- Collections
- Accounting
- Bookkeeping
- Write Reports
- Leadership and Change Management
- Report Preparation and Analysis
- Enforce Policies
- Coordinate Schedules
- Administration and Operations
- Evaluate Performance
- Handling Complaints
- Customer Service Management
- Meeting Coordination and Support
- Knowledge of HIPAA Regulations
- Microsoft Office
- Database Maintenance
- New Hire Orientation
- Medical Notes Transcription
- Healthcare Coding Competency
- Correcting Submissions
- Chart Updates
- Medical Knowledge and Terminology
- Understanding of Medical Ethics
- Process Improvement
- Insurance Billing Procedures
- Managing Patient Records
- Healthcare Coding
- Efficiency Improvement
- Team Member Development
- Project Management
- Database Coordination
- Staff Training
- Office Procedures Understanding
- Registration Management
- Appointment Setting
- Policy Updates
- Organizing Service Schedules
- Call Transfers
- Medical Software Applications
- Reminder Calls
- Timely Processing
- Greeting Visitors
- Medical Records Management
- Workflow Processes
- Payment Processing
- Compassionate Communication
Certification
- Student Attendee - Polly Associate - 2024
- Administrative , Lyons Technical Institute - 1991
- Office Management, Lyons Technical Institute 1991
- Licensed Medical Assistant, Calvert Manor/ University of Maryland - 1990
- Licensed Phlebotomist, Cecil College - 1992
Timeline
Real Estate Assistant
Children Hospital Of Philadelphia
06.2017 - Current
Vice President of Operations
Healthy Solutions Inc
07.2002 - Current
Medical Office Administrator
Allen B Myers DO, PC / David J Abrams DO, PC, MD
08.1988 - 01.2008
High School Diploma -
Upper Darby Senior High School
No Degree -
Cecil Community College