Lisa Hook
McCarran,NV
Summary
Dynamic professional with extensive experience at Colonial Inn Hotel, excelling in cash register operation and customer service. Proven ability to enhance guest experiences through effective communication and conflict resolution. Recognized for maintaining a clean and organized environment, contributing to overall productivity and satisfaction. Committed to delivering exceptional service in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Cashier, Server, Cleaner, House Keeper, Inspector
Colonial Inn Hotel, ichigan
Reno, NV
01.2023 - 02.2025
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
Cocktail Server
Stocksmans
Sparks, NV
03.2021 - 05.2024
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Greeted guests warmly and provided immediate seating according to floor plan.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Took orders efficiently while offering recommendations to enhance guest experience.
Education
High School Diploma -
KFalls High School
Klamath Falls, OR01-1985
Skills
- Cash register operation
- Payment processing
- Inventory management
- Product knowledge
- Customer service
- Conflict resolution
- Effective communication
- Attention to detail
- Team collaboration
- Teamwork and collaboration
- Sales expertise
Timeline
Cashier, Server, Cleaner, House Keeper, Inspector
Colonial Inn Hotel, ichigan
01.2023 - 02.2025
Cocktail Server
Stocksmans
03.2021 - 05.2024
High School Diploma -
KFalls High School
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