Lisa Hoopaugh
Rancho Cucamonga,CA
Summary
Versatile project manager with a background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status, and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
8
8
years of professional experience
Work History
Field Applications Coordinator
Sound Imaging
08.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Aided in maintaining company-wide understanding of current regulations by regularly updating internal databases with the latest information from governing bodies such as FDA.
- Ensured submission consistency by developing templates and standardizing documentation according to company guidelines.
- Collaborated cross-functionally to ensure accurate information was included in regulatory submissions, enhancing overall quality.
- Reduced risk of non-compliance by proactively identifying potential issues and proposing corrective actions promptly.
SOC Analyst
CarbonHelix LLC
10.2021 - 08.2022
- Enhanced network security by monitoring systems for potential threats and vulnerabilities.
- Identified root causes of security breaches through thorough investigation and analysis of log data.
- Provided support during escalated incidents, ensuring timely resolution with minimal impact on business operations.
- Maintained accurate documentation of all SOC activities, contributing to knowledge sharing across the various teams.
- Improved incident management workflows through streamlined communication between SOC Analysts, IT departments, and stakeholders.
- Mentored new hires, resulting in more robust staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within their position.
Benefits Configuration Analyst
MedImpact
03.2021 - 10.2021
- Apply pharmacy, formulary, and benefit configuration to effectuate change as specified in submitted change requests.
- Troubleshoot and perform research on essential claims adjudication issues or inquiries.
- Use standardized methodology to ensure that appropriate rationale exists for non-standard design and prevent inefficient and non-sustainable configuration structures.
- Assist in creating and maintaining documentation of clients' plan designs, detailing any custom maintenance processes and configuration best practices.
- Utilize project planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve task completion and accuracy.
Patient Service Representative Hybrid
Scripps Health
02.2020 - 03.2021
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Project Administrator
Spectrum
10.2017 - 10.2019
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
- Facilitated effective communication among team members using project management tools like Jira or Asana.
- Managed defect tracking process using JIRA, ensuring timely resolutions and improved communication among stakeholders.
Administrative Support
Cintas
04.2017 - 09.2017
- Offered administrative support to department managers.
- Evaluated procurement needs and projected expenditures.
- Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
Medical Assistant II
Planned Parenthood Of The Pacific Southwest
01.2016 - 03.2017
- Obtained the patient's medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Built strong relationships with patients through practical communication skills that foster trust in the clinic's commitment to quality care.
Education
Doctorate - Business Administration
Northcentral University
San Diego, CA09.2025
MBA -
University of Arizona Global Campus
Tucson06.2022
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA05.2017
Skills
- Business Analysis
- Project Management
- Project planning and development
- Project Scheduling
- Strategic Planning
- Workflow Process Improvement
- Budget Forecasting
- Healthcare Compliance
- Training and mentoring
- Patient Care Coordination
Certification
Volunteer
Volunteer Soldier & Family Readiness Group Leader
California Army National Guard
11/2022 - Present
Worked directly with leadership, with regular communication, ensuring that resources were readily available for soldiers and their families. Create a monthly newsletter and distribute it to soldiers and families. Work with community partners to provide information and resources to soldiers, such as employment resources. Created a social media presence for the group, giving the soldiers and families a regular place to go for updates. Provided a line of communication for families to use for leadership and resources. I worked with multiple community partners to provide supplies for a Soldier send-off. With short notice, having to put together a Soldier sendoff event for Soldiers and their families (approximately 300 people), a complete meal with additional resources provided for attendees., I put together events with multiple organizations that attend and present to the command employers and recruits. Worked with the local dignitaries in Azusa to have them attend soldier events.
Presented with a Certificate of Appreciation from Command Sergeant Major and Command Lieutenant Colonel for work done with the Soldiers and Families.
Timeline
Field Applications Coordinator
Sound Imaging
08.2022 - Current
SOC Analyst
CarbonHelix LLC
10.2021 - 08.2022
Benefits Configuration Analyst
MedImpact
03.2021 - 10.2021
Patient Service Representative Hybrid
Scripps Health
02.2020 - 03.2021
Project Administrator
Spectrum
10.2017 - 10.2019
Administrative Support
Cintas
04.2017 - 09.2017
Medical Assistant II
Planned Parenthood Of The Pacific Southwest
01.2016 - 03.2017
Doctorate - Business Administration
Northcentral University
MBA -
University of Arizona Global Campus
Bachelor of Arts - Healthcare Administration
Ashford University
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