Lisa Hoopaugh
San Diego,CA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
7
7
years of professional experience
Work History
Field Applications Coordinator
Antech
Carlsbad, CA
08.2022 - Current
- Enhanced performance through collaboration with diverse teams.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Entered shipment details into database.
- Recommended improvements to facilitate team and project workflow.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
SOC Analyst
CARBONHELIX
Cheyenne, WY
09.2021 - 07.2023
- Conducted analyses addressing failure, reliability or yield improvement.
- Researched feasibility, design or performance of components or systems.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Monitored server event logs to identify and resolve performance and security issues.
- Learned about latest security threats from blogs and online publications.
- Worked closely with fellow security personnel to remedy and alleviate technology issues.
- Investigated information security breaches to identify vulnerabilities and evaluate damage.
Benefit Configuration Analyst
MedImpact
San Diego, CA
02.2021 - 09.2021
- Programmed, directed and rectified pharmacy procedures.
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Received, organized and maintained all coding and reimbursement periodicals and updates.
- Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Patient Service Representative
Scripps Green Hospital
San Diego, CA
02.2020 - 02.2021
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Project Administrator
Spectrum
Reno, NV
09.2017 - 01.2020
- Collaborated with Project team to develop project, resulting in quicker time to resolve issues for customers services.
- Identified project needs by reviewing project objectives and schedules.
- Communicated with key stakeholders to determine project requirements and objectives.
- Monitored performance of project team members to provide performance feedback.
- Contributed to requirements gathering and design development meetings.
Administrative Support Associate
Cintas
Reno, NV
02.2017 - 09.2017
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Coordinated plans and specific event needs with internal personnel.
- Conducted employment verification and background investigation to facilitate hiring process.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Scheduled or conducted new employee orientations.
- Reviewed budgetary data for accuracy and consistency with goals and objectives.
- Analyzed monthly reports on actual revenue performance and compared with budgeted projections.
- Oversaw implementation and installation of new programs, procedures and methods of operation.
- Reviewed operating budget periodically to analyze trends affecting budget needs.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Education
MBA - Business
06.2022
Bachelor of Arts - Health Administration
03.2017
Skills
- Infrastructure Planning
- Business Development Support
- Agile Work Processes
- Scope Definition
- Project Coordination
- Expense Analysis
- Computer Skills
- Critical Thinking
- Problem Resolution
- Data Management
- Planning & Organizing
- Supporting field operations
- Regulatory Policies
- Resource Allocation
- Maintaining records
- Business Process Analysis
- Team collaboration
- Needs assessment
- Fundraising
- Staff education and training
Soldier & Family Readiness Advisor
- Started up the group for the command from ground up.
- Work directly with leadership, with regular communication ensuring that resources were readily available for soldiers and their families.
- Creating a monthly newsletter, distributing it to soldiers and families. Providing information necessary to aid in keeping national defense safe and information on resources and events.
- Event Planning.
- Work with community partners to provide information and resources to soldiers, such as employment resources.
- Put together events with multiple organizations attending and presenting to the command employers and recruiting.
- Created a social media presence for the group, giving the soldiers and families a regular place to go for updates.
- Provided a line of communication for families to use to leadership and resources.
- Worked with multiple community partners to provide supplies for a Soldier send off.
- Worked with the local Mayor of Azusa where the Armory was, along with a few representatives who attended in honor of other dignitaries. Helped with providing information for leadership to receive a certificate and be presented with two flags.
- On short notice put together a Soldier send off for Soldiers and their families (approximately 300 people), full meal with additional resources provided for attendees. Arranged for a local Fire House to attend with engine for the children attending.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Applications Coordinator - Antech
08.2022 - Current
SOC Analyst - CARBONHELIX
09.2021 - 07.2023
Benefit Configuration Analyst - MedImpact
02.2021 - 09.2021
Patient Service Representative - Scripps Green Hospital
02.2020 - 02.2021
Project Administrator - Spectrum
09.2017 - 01.2020
Administrative Support Associate - Cintas
02.2017 - 09.2017
University of Arizona - MBA, Business
Ashford University - Bachelor of Arts, Health Administration
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