Lisa Hopkins
Harbor Springs,MI
Summary
Dedicated and meticulous Administrator professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary business expertise and team collaboration.
Overview
12
12
years of professional experience
Work History
Director of Administration
Little Traverse Bay Humane Society
Harbor Springs, MI
06.2021 - Current
- Participated in development and implementation of organization-wide operating budget, presenting summary to board members.
- Oversaw operation of administrative services, finances, contract negotiation and fulfillment, customer service.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Monitored office supplies to replenish needed inventory before depletion.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Pitched in to help with office tasks during busy periods and staff absences.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Answered questions regarding salaries, benefits and other pertinent information. Along with explaining company personnel policies, benefits and procedures to employees or job applicants.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Developed and maintained training materials and benefits packets for new hires.
- Assisted in administering employee benefit programs and worker's compensation plans.
- Participated with other leaders to ensure proper insurances were in place for the organization on an annual basis.
Director of Clinic & Client Services
Little Traverse Bay Humane Society
Harbor Springs, MI
05.2017 - 06.2021
- Managed development and implementation of company-wide operating budget, presenting summary to board members and updating based on newest revenue and expenditure data.
- Mentored individual staff members to enhance understanding of role within bigger picture of company operations, advising on approaches improving workplace outcomes.
- Monitored collection, compilation and analysis of divisional financial reporting, approving expenses to budgetary parameters and eliminating unnecessary expenses.
- Recruited, hired and oversaw staffing needs, providing support for selection, training and participating in new employee onboarding.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Organized and maintained documents, files and records.
- Established work procedures or schedules to organize daily work of administrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Maintained communication and transparency with governing boards, department leads and medical staff.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Monitored inventories on computer to generate accurate reports.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Organized and cleaned backroom and equipment to improve operations.
Donor Administrator
Little Traverse Bay Humane Society
Harbor Springs, MI
05.2016 - 04.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Cultivated strong relationships with board members, donors, prospects and philanthropic community to keep institution's financial needs in forefront.
- Worked with fundraising team to successfully achieve fundraising targets on or ahead of schedule.
- Processed & sent acknowledgments of all donations for the organization in a timely manner.
Office Manager & Marketing Consultant
OsborneKlein
Petoskey, MI
02.2015 - 05.2016
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Provided reminder calls to clients prior to scheduled visits.
- Completed timely changes and updates to schedules in central scheduling system.
Office Manager
Child & Family Services of Northwest MI
Harbor Springs, MI
06.2011 - 02.2015
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Scanned and filed forms, reports, correspondence and receipts.
- Reviewed files to check for complete and accurate information.
- Answered phones and greeted clients in a friendly manner to make them feel welcome and comfortable.
Education
Associate of Applied Science - Business Management
North Central Michigan College
Petoskey, MI06.2007
High School Diploma -
Harbor Springs High School
Harbor Springs06.2005
Skills
- Budgetary Planning
- Onboarding and Orientation
- Complex Problem Solving
- Teamwork and Collaboration
- Documentation and Reporting
- Regulatory Compliance
- Planning and Prioritization
- Payroll Oversight
- Strategic Planning
- Team Leadership
Timeline
Director of Administration
Little Traverse Bay Humane Society
06.2021 - Current
Director of Clinic & Client Services
Little Traverse Bay Humane Society
05.2017 - 06.2021
Donor Administrator
Little Traverse Bay Humane Society
05.2016 - 04.2017
Office Manager & Marketing Consultant
OsborneKlein
02.2015 - 05.2016
Office Manager
Child & Family Services of Northwest MI
06.2011 - 02.2015
Associate of Applied Science - Business Management
North Central Michigan College
High School Diploma -
Harbor Springs High School
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