Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Cracker Barrell Old Country Store
Mtvernon , IL
05.2018 - Current
Assisted customers with finding the right product for their needs.
Provided product information and answered customer questions.
Demonstrated knowledge of store products and services.
A merchandise handler which is responsible for
Processing truck deliveries weekly.
Executing visual merchandising weekly
Training new team members on policies And procedures
Stocked shelves with merchandise according to company standards.
Organized displays to attract customers and promote sales.
Tracked inventory levels throughout the day and restocked items as needed.
Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Processed returned merchandise according to company policies.
Completed transactions in an efficient manner while providing excellent customer service.
Offered suggestions for additional items that may be of interest to customers.
Promoted special offers and discounts to encourage additional purchases.
Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Reported any discrepancies in inventory counts or pricing issues promptly.
Kept informed about new products arriving at the store on a regular basis.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Created price tags and merchandise signs for new items.
In charge of ppc weekly and Compnies updates on prices and changes weekly through out the store
Location Control
Walgreens Distribution
Mount Vernon, IL
03.2007 - 02.2024
Set up new products coming in to the building for split case pickers. To be picked out to fill order fill for the daily orders coming in.
Mode maintenance to do metrics on items not picking or have slowed down on billing. Do daily counts on dead items in the mod to keeps item located and billing out correctly
Move items to back up any new projects that need done. Adding roller, Dividers etc
Education
Associate of Applied Science - Administration of Justice
Kaskaskia College
Centralia, IL
05-1992
Skills
Customer Assistance
Retail Display Setup
Store Display Management
Retail Merchandising Expertise
Suggestive Selling
Timeline
Retail Sales Associate
Cracker Barrell Old Country Store
05.2018 - Current
Location Control
Walgreens Distribution
03.2007 - 02.2024
Associate of Applied Science - Administration of Justice
Overnight Stocker and Receiver/Customer Service Representative at Wal-Mart SupercenterOvernight Stocker and Receiver/Customer Service Representative at Wal-Mart Supercenter