Lisa Horgan
Summary
Proactive and caring worker with over seven years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
19
19
years of professional experience
Work History
Personal Nanny
Joseph And Ann Rollo
Pittsburgh, PA
08.2021 - 06.2022
- Organized creative activities and educational games
- Prepared children's meals and feed them
- Scheduled nap times
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Worked with parents to ensure children's growth and social development
- Taught children appropriate social behaviors, such as being respectful of each other
Personal Care Assistant
Howe Elementary School
Mount Lebanon, PA
08.2016 - 01.2020
- Provide extra assistance to students with special needs, such as a student with physical and mental disabilities
- Supervise students in classrooms, halls, cafeterias, school yards, gymnasiums, and field trips
- Tutor and assist children individually or in small groups to help them aster assignments and to reinforce learning concepts presented by teachers
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
- Present subject matter to students under the direction and guidance of the classroom teachers
- Organize and supervise games and other recreational activities to promote physical, mental, and social development
Child Care/ Teacher Aide
Jewish Community Center - South Hills
Scott Township, PA
02.2015 - 08.2016
- Provided support to classroom teacher
- Assisted students in successfully learning the daily lesson objectives
- Helped oversee students who were on the school yard during recess
- Managed students during restroom breaks
- Cared for children ages one years old to four years old in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote growth and fine motor skills.
- Kept areas clean, organized, and sanitized surfaces and toys
- Supported children's emotional and social development, encouraging understanding of others and positive self concepts
- Completed responsibilities with minimal supervision
Executive Secretary
Highmark Blue Cross Blue Shield
Pittsburgh, PA
04.1999 - 08.2003
- Greeted visitors and determined whether they should be given access to specific individuals
- Filed and retrieved corporate documents, records, and expense reports
- Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution
- Prepared invoices, reports, memos, letters, financial statements and other documents
- Managed and maintained Executive's schedule
- Tracked departmental progress on various issues
- Proficient in Microsoft Excel, Microsoft Word, PowerPoint
- Created budgets
- Handled confidential reports
- Set up conference calls
- Prepared extensive travel arrangements for Vice President and staff of 13
-
Provider Service Representative
Highmark Blue Cross Blue Shield
Pittsburgh, PA
08.1997 - 04.1999
- Resolved professional provider telephone inquiries regarding multiple issues
- Fully trained in all Highmark Blue Cross Blue Shield Managed Care products
- Handled approximately 80 telephone inquiries per day
Collections Specialist/Secretary
Highmark Blue Cross Blue Shield
Pittsburgh, PA
01.1991 - 08.1997
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Prepared monthly reports for senior management
Entry Level Secretary
Grant Thornton
Pittsburgh, PA
07.1990 - 01.1991
- Entered financial information into databases
- Made copies or correspondence or other printed material
- Greeted visitors and directed them to the appropriate person
- Distributed incoming mail and/or other materials
Education
Associate of Science - Secretarial Studies And Office Administration
Bradford School
Pittsburgh, PA06.1990
High School Diploma -
Shaler Area High School
Pittsburgh, PA06.1989
Skills
- Rule Setting
- Creating Good Habits
- First Aid
- Age-Appropriate Recreational Activities
- Parent Interaction
- Educational Support
- Praise and Encouragement
- Promoting Good Behavior
- Cheerful and energetic
- Reliable and dependable
- Regulating Schedules
- Behavior Redirection
- Team Support
- Teaching Empathy
- Excellent with Young Children
- Parent Relationship Development
Volunteer Experience
- Alzheimer's Volunteer 2018-present
- Business Manager for various Mt. Lebanon Recreation Center Soccer and Basketball teams 2005-Present
- Business Manager for various Mt. Lebanon Hornet Hockey teams 2014-2016
- Relay for Life Team Captain for Mt. Lebanon Hoover Heroes 2010-2016
- Hoover Elementary School PTA Secretary 2011-2013
- Hoover Elementary PTA Chairperson 2008-2020
- Hoover Elementary PTA President 2008-2010
Clearances and Certifications
- Pennsylvania Criminal Record Clearance, Act 34
- Pennsylvania Child Abuse Clearance, Act 151
- FBI Clearance, Act 114
- Mandated Child Abuse Recognition and Reporting, Act 126
Timeline
Personal Nanny
Joseph And Ann Rollo
08.2021 - 06.2022
Personal Care Assistant
Howe Elementary School
08.2016 - 01.2020
Child Care/ Teacher Aide
Jewish Community Center - South Hills
02.2015 - 08.2016
Executive Secretary
Highmark Blue Cross Blue Shield
04.1999 - 08.2003
Provider Service Representative
Highmark Blue Cross Blue Shield
08.1997 - 04.1999
Collections Specialist/Secretary
Highmark Blue Cross Blue Shield
01.1991 - 08.1997
Entry Level Secretary
Grant Thornton
07.1990 - 01.1991
Associate of Science - Secretarial Studies And Office Administration
Bradford School
High School Diploma -
Shaler Area High School
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