Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Horman

Onalaska,WI

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 30 plus years of experience. Highly effective in complying with safety requirements. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Pharmacy Lead Technician

Gundersen Health System
01.2019 - Current
  • Optimize workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Adhere to established policies and standards to safely complete projects.
  • Manage team performance by training, mentoring, disciplining, and motivating employees.
  • Monitor and enforced safety measures to mitigate hazards.
  • Conduct quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Increase customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Establish strong relationships with patients and colleagues by consistently providing high-quality service and addressing concerns promptly.


Pharmacy Technician Supervisor

Degen Berglund Pharmacy
01.2014 - 01.2019
  • Supervised 23 pharmacy technicians and coordinated day-to-day assignments.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Collaborated with store manager to maintain daily operations and timecard sign off.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Trained newly hired pharmacy technicians.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Pharmacy Technician

Shopko Pharmacy
05.2011 - 01.2014
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Pharmacy Technician

Winona Clinic Pharmacy
07.1997 - 12.2011
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Pharmacy Technician

Thrifty White Pharmacy
04.1991 - 07.1997
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume community pharmacy environment.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.

Education

High School Diploma -

Lewiston-Altura High School
Lewiston, MN
06.1990

Skills

  • Conflict resolution
  • Punctual
  • Communication
  • Positivity
  • Time management

Timeline

Pharmacy Lead Technician

Gundersen Health System
01.2019 - Current

Pharmacy Technician Supervisor

Degen Berglund Pharmacy
01.2014 - 01.2019

Pharmacy Technician

Shopko Pharmacy
05.2011 - 01.2014

Pharmacy Technician

Winona Clinic Pharmacy
07.1997 - 12.2011

Pharmacy Technician

Thrifty White Pharmacy
04.1991 - 07.1997

High School Diploma -

Lewiston-Altura High School
Lisa Horman